Remote SaaS Support Specialist: AI-Powered & Multilingual

Aircall.io, Inc.; United States; Remote; USD 52,000 - 76,000; Full time

Job summary

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies. As a Customer Support Specialist, you’ll identify, educate, and guide customers through Aircall features, promote solutions, and resolve issues with empathy.

You’ll collaborate with a global support team to ensure high customer satisfaction in a multilingual, remote setting. You’ll work with AI assistants to troubleshoot, prompt effectively, and deliver top-tier service across voice, chat, and SMS

Qualifications

• 1+ year in a SaaS B2B customer support role or transferable experience/skills.
• Fluency in English & French is mandatory; Italian is a plus.
• Excellent written and verbal communication.

Responsibilities

• Advocate for customers and promote product education.
• Guide product users through features and functionalities.
• Identify, promote solutions, and resolve issues promptly to ensure satisfaction.
• Collaborate with global support teams to maintain service quality.

Skills

SaaS support

English & French

Communication

AI tools

CRM systems

Ticketing tools

Multitasking

Remote collaboration

Time management

Tools

CRM software

Ticketing systems

Job description

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies. As a Customer Support Specialist, you’ll identify, educate, and guide customers through Aircall features, promote solutions, and resolve issues with empathy.

You’ll collaborate with a global support team to ensure high customer satisfaction in a multilingual, remote setting. You’ll work with AI assistants to troubleshoot, prompt effectively, and deliver top-tier service across voice, chat, and SMS