SaaS Technical Product Support Specialist - Remote

Nuix; Herndon (VA); On-site; USD 75,000 - 82,000; Full time

Job summary

A software solutions provider is seeking a Technical Product Support Specialist in Herndon, VA. This role involves providing technical support to customers, resolving issues, and collaborating with product teams. Candidates should possess a Bachelor's degree in a relevant field and have experience in SaaS technical support. This position requires a strong knowledge of web technologies and excellent communication skills. Competitive salary and flexible working arrangements available.

Qualifications

• 2+ years of experience in a technical support role for a SaaS product.
• Experience working with command-line tools.
• ITIL v4 certified and practicing.

Responsibilities

• Provide technical support to customers via email, phone, and chat.
• Document technical issues and resolutions in a knowledge base.

Skills

Problem-solving

Analytical skills

Strong communication

Customer service

Knowledge of web technologies

Education

Bachelor's degree in computer science

Tools

ServiceNow

AWS

Azure

Google Cloud Platform

RESTful APIs

Job description

A software solutions provider is seeking a Technical Product Support Specialist in Herndon, VA. This role involves providing technical support to customers, resolving issues, and collaborating with product teams. Candidates should possess a Bachelor's degree in a relevant field and have experience in SaaS technical support. This position requires a strong knowledge of web technologies and excellent communication skills. Competitive salary and flexible working arrangements available.