SaaS Systems Analyst

Gilder Search Group; Long Beach (CA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Gilder Search Group is seeking a SaaS Systems Analyst in Long Beach, CA, hybrid preferred. The role focuses on configuring and optimizing SaaS applications, user access, integrations, data extraction, and reporting.

You will manage multi-platform setups (Google Workspace, Entrata, LoanPro, BigQuery, RingCentral, etc.), monitor performance, address issues, and ensure security compliance while collaborating with cross-functional teams.

Qualifications

• Bachelor’s degree or equivalent experience.
• Proficiency with SaaS systems, integrations, and support concepts.
• Advanced spreadsheet skills (pivot tables, complex formulas).
• Strong analytical and problem-solving abilities.
• Experience with QA testing, diagnostics, and workflow analysis.
• Excellent communication and cross-functional collaboration skills.

Responsibilities

• Configure and administer SaaS applications across platforms.
• Manage user accounts, permissions, and settings.
• Monitor performance and troubleshoot issues.
• Perform root-cause analysis and reproduce bugs.
• Manage integrations and SSO configurations.
• Implement security policies and access controls.
• Coordinate with vendors on updates, feature requests, and tickets.
• Analyze usage data to optimize licensing and costs.
• Extract data from SaaS platforms and build tools.
• Support help desk and create user docs.
• Generate reports on usage, performance, and cost trends.

Skills

SaaS platforms

Integrations

Data extraction & reporting

QA testing & diagnostics

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Google Workspace

Entrata

LoanPro

BigQuery

Glide

RingCentral

Stonly

AI tools

Job description

SaaS Systems Analyst

Location: Long Beach, CA - Corporate/Hybrid Preferred

Compensation: $70,000 – $90,000

Position Summary

The SaaS Systems Analyst plays a critical role within the TechOps IT team, overseeing and optimizing the organization’s SaaS applications. This role focuses on configuration, user access, troubleshooting, integrations, data extraction, reporting, and ensuring security compliance across multiple platforms.

Key Responsibilities

• Configure and administer SaaS applications (Google Workspace, Entrata, LoanPro, BigQuery, Glide, RingCentral, Stonly, AI tools, etc.)
• Manage user accounts, permissions, and application settings
• Monitor system performance and troubleshoot technical issues
• Conduct root-cause analysis and replicate user-reported bugs
• Manage integrations and SSO configurations across platforms
• Implement security policies, access controls, and compliance standards
• Coordinate with vendors on updates, feature requests, and support tickets
• Analyze usage data to optimize licensing and reduce costs
• Extract raw data from SaaS platforms and build structured spreadsheets/tools
• Support help desk ticket resolution and create user documentation
• Generate reports on usage, performance, and cost trends

Qualifications

• Bachelor’s degree or equivalent experience
• Proficiency with SaaS systems, integrations, and support concepts
• Advanced spreadsheet skills (complex formulas, pivot tables, data validation)
• Strong analytical and problem-solving abilities
• Experience with QA testing, diagnostics, and workflow analysis
• Excellent communication and cross-functional collaboration skills