SaaS Analyst

Frey Consulting Group; Long Beach (CA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Frey Consulting Group in Long Beach, CA is seeking a SaaS Systems Analyst to optimize and secure our SaaS landscape across Google Workspace, Entrata, LoanPro, and more. You will configure, monitor, and troubleshoot, while driving data extraction and reporting.

This hybrid role emphasizes collaboration with IT and business teams to control access, enforce policies, and optimize licensing costs.

Qualifications

• Experience configuring and supporting SaaS platforms.
• Ability to manage user access, permissions and settings.
• Strong data extraction and reporting capabilities.
• Proven debugging, QA testing, and workflow analysis experience.
• Excellent cross-functional communication and collaboration.

Responsibilities

• Configure and administer SaaS applications across multiple platforms.
• Manage user accounts, permissions and application settings.
• Monitor system performance and troubleshoot issues.
• Conduct root‑cause analysis and replicate user‑reported bugs.
• Manage integrations and SSO configurations across platforms.
• Implement security policies, access controls, and compliance standards.
• Coordinate with vendors on updates, feature requests, and support tickets.
• Analyze usage data to optimize licensing and reduce costs.
• Extract raw data from SaaS platforms and build structured spreadsheets/tools.
• Support help desk ticket resolution and create user documentation.
• Generate reports on usage, performance, and cost trends.

Skills

SaaS systems expertise

Integrations and SSO

Data extraction and reporting

Advanced spreadsheet skills

QA testing and diagnostics

Analytical problem solving

Communication and collaboration

Education

Bachelor’s degree or equivalent experience

Tools

Google Workspace

Entrata

LoanPro

BigQuery

Glide

RingCentral

Stonly

AI tools

Job description

Location: Long Beach, CA - Corporate/Hybrid Preferred

Compensation: $70,000 – $90,000

Position Summary

The SaaS Systems Analyst plays a critical role within the TechOps IT team, overseeing and optimizing the organization’s SaaS applications. This role focuses on configuration, user access, troubleshooting, integrations, data extraction, reporting, and ensuring security compliance across multiple platforms.

Key Responsibilities

• Configure and administer SaaS applications (Google Workspace, Entrata, LoanPro, BigQuery, Glide, RingCentral, Stonly, AI tools, etc.)
• Manage user accounts, permissions, and application settings
• Monitor system performance and troubleshoot technical issues
• Conduct root‑cause analysis and replicate user‑reported bugs
• Manage integrations and SSO configurations across platforms
• Implement security policies, access controls, and compliance standards
• Coordinate with vendors on updates, feature requests, and support tickets
• Analyze usage data to optimize licensing and reduce costs
• Extract raw data from SaaS platforms and build structured spreadsheets/tools
• Support help desk ticket resolution and create user documentation
• Generate reports on usage, performance, and cost trends

Qualifications

• Bachelor’s degree or equivalent experience
• Proficiency with SaaS systems, integrations, and support concepts
• Advanced spreadsheet skills (complex formulas, pivot tables, data validation)
• Strong analytical and problem‑solving abilities
• Experience with QA testing, diagnostics, and workflow analysis
• Excellent communication and cross‑functional collaboration skills