SaaS Support Specialist — Payroll & API Integrations

Rippling; Town of Montana (WI); On-site; USD 46,000 - 49,000; Full time

Job summary

Rippling is seeking a technical customer support specialist to help customers navigate our HR, IT and Finance platform. You will own issues end-to-end, diagnose API and integration challenges, and guide customers through payroll-related data flows with a strong emphasis on accuracy and timelines.

The role requires a Bachelor's degree and 2+ years in SaaS support, excellent English communication, and the ability to work 9:00 PST - 5:30 PST.

Qualifications

• Bachelor's degree and 2+ years in technical SaaS customer support.
• Hands-on experience with APIs, integrations or payroll processes.
• Solid understanding of accounting concepts like journal entries, COA and GL mapping.
• Experience diagnosing integration failures including sync errors and data mapping.
• Strong problem-solving, troubleshooting and detail orientation.
• Good time management across high-volume, multi-channel support.

Responsibilities

• Become a product expert and maintain strong product knowledge for customers and colleagues.
• Own customer issues from start to finish in a fast-paced environment.
• Respond to inquiries via email, chat or video conferencing in a timely, professional manner.
• Resolve issues by diagnosing causes, selecting solutions and following up.
• Document interactions in the CRM and track transactions and feedback.
• Collaborate with Product and Engineering to share insights for improvements.

Skills

APIs & Integrations

Payroll processes

Problem-solving

Time management

Communication skills

English proficiency

Education

Bachelor's degree

Tools

REST APIs

Webhooks

OAuth authentication

Job description

Rippling is seeking a technical customer support specialist to help customers navigate our HR, IT and Finance platform. You will own issues end-to-end, diagnose API and integration challenges, and guide customers through payroll-related data flows with a strong emphasis on accuracy and timelines.

The role requires a Bachelor's degree and 2+ years in SaaS support, excellent English communication, and the ability to work 9:00 PST - 5:30 PST.