SaaS Support Specialist - API & Payroll Pro

Rippling; Los Angeles (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Rippling is hiring for a Customer Support role in Los Angeles. You will become a product expert and handle customer issues from start to finish in a fast-paced environment, providing guidance via email, chat, or video conferencing.

Requirements include a Bachelor's degree and 2+ years in technical SaaS support, with hands-on experience with APIs, integrations, or payroll processes. Strong English communication and accounting basics are needed.

Qualifications

• Bachelor's degree in any field (as stated).
• Experience providing technical SaaS customer support.
• Experience with APIs, integrations, or payroll processes.
• Understanding of accounting basics like journal entries and GL mapping.

Responsibilities

• Become a product expert and maintain high product knowledge.
• Own customer issues from start to finish in a fast-paced environment.
• Respond to inquiries via email, chat, or video conference.
• Resolve issues by diagnosing, selecting and explaining solutions, and following up.

Skills

APIs experience

SaaS support

English communication

Time management

Education

Bachelor's degree

Tools

CRM systems

Payroll integrations

Job description

Rippling is hiring for a Customer Support role in Los Angeles. You will become a product expert and handle customer issues from start to finish in a fast-paced environment, providing guidance via email, chat, or video conferencing.

Requirements include a Bachelor's degree and 2+ years in technical SaaS support, with hands-on experience with APIs, integrations, or payroll processes. Strong English communication and accounting basics are needed.