SaaS Customer Support Specialist - API & Accounting Pro

Rippling; Nevada (IA); On-site; USD 30,000 - 33,000; Full time

Job summary

Rippling’s Customer Support team empowers businesses to manage HR, IT, and Finance in a single platform. You will become a product expert, handling customer issues from start to finish and guiding inquiries via email, chat, or video conferencing.

You’ll troubleshoot integration challenges, document interactions in the CRM, and collaborate with Product and Engineering to improve the platform. This role suits a proactive communicator in a fast-paced, globally distributed team.

Qualifications

• Bachelor's degree required.
• 2+ years of technical customer support in a SaaS environment.
• Hands-on experience with APIs, integrations, or payroll processes.
• Basic understanding of accounting concepts (journal entries, COA, GL mapping).
• Experience diagnosing integration failures including sync errors.
• Strong problem-solving, troubleshooting, and attention to detail.
• Excellent written and verbal communication in English; multi-channel support.
• Willing to work 9:00 PST - 5:30 PST.

Responsibilities

• Become a product expert and maintain product knowledge to help customers and colleagues.
• Handle customer issues from start to finish in a fast-paced environment.
• Respond promptly to inquiries via email, chat, or video conferencing.
• Resolve issues by understanding complaints, diagnosing causes, and following up.
• Troubleshoot accounting integration failures including GL and API issues.
• Document and track interactions using the CRM system.
• Gather feedback and work with Product and Engineering to improve features.
• Stay up-to-date with policies and product updates for accurate information.
• Meet schedules and deadlines to ensure client needs are met.
• Deliver exceptional service and go the extra mile in every interaction.

Skills

APIs & Integrations

SaaS Support

Customer focus

English proficiency

Time management

Problem solving

Communication skills

Education

Bachelor's degree

Tools

QuickBooks Online

NetSuite

Sage Intacct

Xero

Job description

Rippling’s Customer Support team empowers businesses to manage HR, IT, and Finance in a single platform. You will become a product expert, handling customer issues from start to finish and guiding inquiries via email, chat, or video conferencing.

You’ll troubleshoot integration challenges, document interactions in the CRM, and collaborate with Product and Engineering to improve the platform. This role suits a proactive communicator in a fast-paced, globally distributed team.