SaaS Customer Support Specialist & API Expert

Rippling

Colorado

On-site

USD 30,000 - 33,000

Full time

13 days ago

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Rippling is seeking a technical customer support specialist for its global SaaS platform. You will become a product expert, handle inquiries, and guide customers through payroll and integration challenges, including API issues.

You will collaborate with Product and Engineering to drive improvements and ensure a smooth customer experience. This on-site role requires a Bachelor's degree and 2+ years of SaaS support experience, with excellent English communication.

Qualifications

2+ years of technical customer support experience in a SaaS business.
Hands-on experience with APIs, integrations, or payroll processes.
Basic understanding of accounting concepts such as journal entries, chart of accounts, and GL mapping.
Experience diagnosing integration failures including sync errors and data mapping issues.
Excellent written and verbal communication skills in English.

Responsibilities

Become a product expert and maintain a high level of product knowledge to assist customers and colleagues.
Take charge of customer issues from start to finish in a dynamic, fast-paced environment.
Respond promptly and professionally to inquiries via email, chat, or video conferencing.
Resolve product or service issues by understanding the customer's complaint and following up for resolution.
Troubleshoot accounting integration failures including GL sync errors and API connectivity problems.
Document and track customer interactions using the company's CRM system.
Gather customer feedback and work with Product and Engineering to improve products and services.