SaaS Technical Support Specialist - APIs & Integrations

Rippling; Arizona; On-site; USD 63,583,000 - 67,308,000; Full time

Job summary

Rippling is seeking a technically adept Customer Support specialist to help customers navigate our HR, IT and payroll platform. You will become a product expert, resolve issues end-to-end, and respond to inquiries with clarity and speed.

Key duties include troubleshooting API integrations, mapping data, documenting interactions in the CRM, and collaborating with Product and Engineering to drive improvements. This role aligns with Pacific Time hours 9:00–5:30.

Qualifications

• Bachelor's degree or higher.
• 2+ years of technical customer support in a SaaS environment.
• Hands-on experience with APIs, integrations, or payroll processes.
• Basic understanding of accounting concepts such as journal entries and GL mapping.
• Experience diagnosing integration failures including sync errors.
• Strong problem-solving and attention to detail.

Responsibilities

• Become a product expert with high knowledge to assist customers and colleagues.
• Own customer issues from start to finish in a fast-paced setting.
• Respond promptly to inquiries via email, chat, or video.
• Resolve issues by identifying cause, selecting solutions, and following up.
• Troubleshoot accounting integration failures like GL sync and API problems.
• Document interactions in the CRM system.
• Gather feedback and share insights with Product and Engineering.
• Stay up-to-date with policies and product updates.
• Deliver exceptional service and go the extra mile.

Skills

APIs

SaaS

Payroll

Accounting concepts

Data mapping

Troubleshooting

Communication

Education

Bachelor's degree

Tools

CRM system

REST APIs

Webhooks

Job description

Rippling is seeking a technically adept Customer Support specialist to help customers navigate our HR, IT and payroll platform. You will become a product expert, resolve issues end-to-end, and respond to inquiries with clarity and speed.

Key duties include troubleshooting API integrations, mapping data, documenting interactions in the CRM, and collaborating with Product and Engineering to drive improvements. This role aligns with Pacific Time hours 9:00–5:30.