SaaS Support Specialist -- API & Integrations

Rippling; Wyoming (OH); On-site; USD 30,000 - 33,000; Full time

Job summary

Rippling is seeking a technically skilled Customer Support specialist to help customers navigate the Rippling platform, resolve payroll, HR, and IT integration questions, and provide timely guidance across time zones.

You will work with APIs and payroll processes, troubleshoot GL mapping and integration issues, and collaborate with Product and Engineering to share feedback for improvements. Exceptional communication and time management are essential in this role.

Qualifications

• Bachelor's degree required or equivalent experience.
• 2+ years of technical customer support in a SaaS environment.
• Hands-on experience with APIs, integrations, or payroll processes.
• Strong problem-solving and troubleshooting abilities with attention to detail.

Responsibilities

• Become a product expert and maintain high product knowledge to assist customers and teammates.
• Own customer issues from start to finish in a fast-paced setting.
• Respond to inquiries via email, chat, or video conferencing in a timely, professional manner.
• Diagnose and resolve product or service issues, follow up to ensure resolution.

Skills

Customer support

APIs

Problem solving

Attention to detail

Time management

English communication

Education

Bachelor's degree

Tools

APIs

Webhooks

OAuth

Job description

Rippling is seeking a technically skilled Customer Support specialist to help customers navigate the Rippling platform, resolve payroll, HR, and IT integration questions, and provide timely guidance across time zones.

You will work with APIs and payroll processes, troubleshoot GL mapping and integration issues, and collaborate with Product and Engineering to share feedback for improvements. Exceptional communication and time management are essential in this role.