SaaS Subscriptions & Revenue Ops Manager

iSupport Worldwide

United States

Remote

USD 90,000 - 130,000

Full time

7 days ago

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Benefits offered by this job

Free lunch

Onsite gym

Weekly fitness activities

Upskilling academy

Sleeping quarters

Game area

Shower room

Job summary

iSupport Worldwide is seeking a Subscription Manager to own the day-to-day health of our SaaS subscription book. You will collaborate with Sales and Customer Success to ensure accurate setup, monitor auto-pay, and reconcile Stripe to NetSuite.

The ideal candidate is systems-fluent and detail-oriented, comfortable working independently across finance and revenue operations. You will drive monthly reconciliations, oversee renewal cycles, and identify improvements to automate subscription

Qualifications

Associate degree in Finance, Accounting, Business, or related field.
3–5 years in subscription operations, billing operations, or comparable systems-driven finance role.
Proficiency in Excel for data analysis and reconciliation.

Responsibilities

Verify terms accuracy on new subscriptions including pricing, billing frequency, contract term, and product/SKU mapping in Stripe and Salesforce.
Coordinate mid-term changes: upgrades, downgrades, plan changes, and proration calculations; renewals flow from Salesforce to Stripe to NetSuite.
Monitor auto-pay activity, address failed transactions, and coordinate recovery with customers, Success, and Sales.
Perform monthly Stripe–NetSuite reconciliation; investigate discrepancies and document root causes and corrective actions.
Maintain integration health among Salesforce, Stripe, and NetSuite; surface issues to Finance and IT.
Develop and maintain SOPs for subscription operations to ensure consistency and onboarding.