Subscription Manager

iSupport Worldwide; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Free lunch

Onsite gym

Weekly fitness activities

Upskilling academy

Sleeping quarters

Game area

Shower room

Job summary

iSupport Worldwide is seeking a Subscription Manager to own the day-to-day health of our SaaS subscription book. You will collaborate with Sales and Customer Success to ensure accurate setup, monitor auto-pay, and reconcile Stripe to NetSuite.

The ideal candidate is systems-fluent and detail-oriented, comfortable working independently across finance and revenue operations. You will drive monthly reconciliations, oversee renewal cycles, and identify improvements to automate subscription

Qualifications

• Associate degree in Finance, Accounting, Business, or related field.
• 3–5 years in subscription operations, billing operations, or comparable systems-driven finance role.
• Proficiency in Excel for data analysis and reconciliation.

Responsibilities

• Verify terms accuracy on new subscriptions including pricing, billing frequency, contract term, and product/SKU mapping in Stripe and Salesforce.
• Coordinate mid-term changes: upgrades, downgrades, plan changes, and proration calculations; renewals flow from Salesforce to Stripe to NetSuite.
• Monitor auto-pay activity, address failed transactions, and coordinate recovery with customers, Success, and Sales.
• Perform monthly Stripe–NetSuite reconciliation; investigate discrepancies and document root causes and corrective actions.
• Maintain integration health among Salesforce, Stripe, and NetSuite; surface issues to Finance and IT.
• Develop and maintain SOPs for subscription operations to ensure consistency and onboarding.

Skills

Excel

Data analysis

Reconciliation

Detail orientation

Documentation

Time management

Education

Associate degree (Finance/Accounting/Business)

Tools

Stripe

NetSuite

Salesforce

Job description

The Subscription Manager owns the day-to-day operational health of the company’s SaaS subscription book. This role partners with the Sales team and Customer Success to verify terms accuracy at setup, monitor auto-pay activity, and reconcile Stripe to NetSuite. As the SaaS book grows, this role becomes the financial control point ensuring subscription revenue is accurate, recoverable, and reconciled. The ideal candidate is systems-fluent (Stripe, Salesforce, NetSuite), detail-oriented, and comfortable working independently across sales and finance.

Key Responsibilities:

• Subscription Lifecycle Management
  • Verify terms accuracy on all new subscriptions at setup — pricing, billing frequency, contract term, and product/SKU mapping in Stripe and Salesforce
  • Coordinate mid-term subscription changes including upgrades, downgrades, plan changes, and proration calculations
  • Coordinate with Sales on renewal pricing and ensure renewal terms flow correctly from Salesforce through Stripe and into NetSuite
  • Maintain documentation of subscription configurations, pricing logic, and exception handling
  • Partner with Sales to coordinate renewal cycles and surface concerns early
  • Manage sales tax accuracy across the various states we operate in
• Auto-Pay Monitoring & Recovery
  • Monitor auto-pay activity daily; identify failed transactions and initiate recovery cadence per established policy
  • Coordinate with customers, Customer Success, and Sales on payment failures, expired cards, and bank transfer issues
  • Track recovery rates and elevate persistent failures or chronic issues to Finance leadership
• Stripe-to-NetSuite Reconciliation
  • Perform monthly reconciliation between Stripe transaction activity and NetSuite revenue and AR balances
  • Investigate and resolve discrepancies between Stripe and NetSuite; document root causes and corrective actions
  • Maintain integration health between Salesforce, Stripe, and NetSuite; flag automation breaks or sync issues to Finance and IT
  • Reconcile deferred revenue between Stripe and NetSuite
  • Support month-end close deliverables for subscription revenue and deferred revenue tied to the subscription book
• Cross-Functional Coordination & Continuous Improvement
  • Partner with Finance, Sales, Customer Success, and Operations on subscription-related questions and process improvements
  • Surface trends, risks, and recurring issues in the subscription book to Finance leadership with recommendations
  • Identify opportunities to automate manual subscription operations workflows; propose AI-enabled improvements where appropriate
  • Develop and maintain SOPs for subscription operations to support process consistency and onboarding

Required Qualifications:

• Associate degree in Finance, Accounting, Business, or a related field
• 3–5 years of experience in subscription operations, billing operations, accounts receivable, or a comparable systems-driven finance role
• Working proficiency in Microsoft Excel, including data analysis and reconciliation (sorting, filtering, pivot tables, formulas)
• Strong attention to detail, accuracy, and documentation discipline
• Ability to analyze subscription transactions and reconcile across multiple systems to resolve discrepancies
• Effective time-management and organizational skills with the ability to manage recurring cycles and competing priorities across the business

Preferred Qualifications:

• Hands-on experience with Stripe, including subscription configuration, failed payment recovery, and reporting
• Strong working fluency with NetSuite and Salesforce, with experience reconciling subscription activity across both systems
• Background in SaaS, recurring revenue, or subscription billing environments
• Comfort using AI / LLM-based tools to accelerate analytical and operational workflows
• Working knowledge of ASC 606 Revenue Recognition

• Free lunch meal, fruits, snacks, and drinks (if you are in an onsite shift)
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to Php 70,000
• Weekly engagement activities with prizes that are up to Php 3,000
• Free upskilling academy to improve your performance and skillset
• State-of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room