Subscription Operations Manager — SaaS Finance & Reconciliation

Addium; Pullman (WA); On-site; USD 68,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Insurance: medical/dental/vision

401(k) match

PTO and holidays

Life and disability insurance

HSA with company contribution

Job summary

Addium, Inc. is seeking a Subscription Manager in Pullman, WA to own lifecycle management, auto-pay monitoring, Stripe-to-NetSuite reconciliation, and cross-functional process improvements within the Finance and Sales teams.

You will verify subscription terms in Stripe and Salesforce, coordinate upgrades and renewals, manage tax accuracy, and maintain SOPs while collaborating with Sales, Customer Success, and IT. Requires 3–5 years in subscription or billing Ops; associate degree.

Qualifications

• Associate degree in Finance, Accounting, Business, or a related field.
• 3–5 years of experience in subscription operations, billing operations, accounts receivable, or a comparable systems-driven finance role.
• Working proficiency in Microsoft Excel, including data analysis and reconciliation.
• Strong attention to detail, accuracy, and documentation discipline.
• Ability to analyze subscription transactions and reconcile across multiple systems.
• Effective time-management and organizational skills with the ability to manage recurring cycles and competing priorities across the Finance and Sales teams.

Responsibilities

• Verify terms accuracy on all new subscriptions at setup — pricing, billing frequency, contract term, and product/SKU mapping in Stripe and Salesforce.
• Coordinate mid-term subscription changes including upgrades, downgrades, plan changes, and proration calculations.
• Coordinate with Sales on renewal pricing and ensure renewal terms flow correctly from Salesforce through Stripe and into NetSuite.
• Maintain documentation of subscription configurations, pricing logic, and exception handling.
• Partner with Sales to coordinate renewal cycles and surface concerns early.
• Manage sales tax accuracy across the various states we operate in.

Skills

Microsoft Excel

Attention to detail

Time management

Cross-system reconciliation

Effective communication

Education

Associate degree in Finance, Accounting, Business, or related field

Bachelor's degree in Finance, Accounting, Business, or related field

Tools

Stripe

NetSuite

Salesforce

Job description

Addium, Inc. is seeking a Subscription Manager in Pullman, WA to own lifecycle management, auto-pay monitoring, Stripe-to-NetSuite reconciliation, and cross-functional process improvements within the Finance and Sales teams.

You will verify subscription terms in Stripe and Salesforce, coordinate upgrades and renewals, manage tax accuracy, and maintain SOPs while collaborating with Sales, Customer Success, and IT. Requires 3–5 years in subscription or billing Ops; associate degree.