SaaS Solutions Director

RedTech Recruitment; New York (NY); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Excellent remuneration

Lucrative share options

Career progression opportunities

Job summary

A growing software company seeks a SaaS Solutions Director in New York. This role involves leading customer-facing technical teams, focusing on onboarding new clients, and developing technical resources. Candidates should have a strong academic background, experience in technical sales, and an understanding of cloud technologies. The position offers excellent compensation and share options, along with opportunities for career progression in a challenging and varied environment.

Qualifications

• Minimum 3 days in office, 2 days remote.
• Proven track record leading technical teams.
• Ability to build solution designs and reference architectures.

Responsibilities

• Evaluate customer use cases and provide tailored guidance.
• Maintain customer-facing API documentation and other resources.
• Act as a technical authority assisting the sales team.
• Create toolkits and support materials for integration.
• Collaborate with sales and support teams for seamless integration.
• Gather feedback from developers to improve workflows.

Skills

Leading customer-facing technical teams

Understanding of cloud technologies

Experience in Solutions Engineering or Technical Sales Engineering

Strong communication skills

Commercial intelligence

Impact on revenue and customer adoption

Knowledge of AI in business

Education

3.5 GPA or higher from a highly regarded university

Job description

SaaS Solutions Director

Location: New York – minimum 3 days in office, 2 days remote. Salary range: $150,000 – $200,000 per annum + share options + benefits.

A unique opportunity for an experienced Solutions Director to work within a software house based in New York, focusing on the latter parts of the sales process and helping with the onboarding of new clients. This newly created role is offered within a rapidly growing, highly successful software company where progression opportunities are abundant.

Requirements for Solutions Director

• Demonstrable experience leading customer-facing technical teams
• Deep understanding of cloud technologies, SaaS ways of working and Enterprise organisations
• Extensive experience working at management level within a Solutions Engineering or Pre/Post Technical Sales Engineering or similar technical team within a software organisation
• A high academic background, such as a 3.5 GPA or higher, from a highly regarded university
• Strong communication skills conveying gravitas, with the ability to manage strong personalities in sales and customer-facing teams
• Commercial intelligence and a drive to achieve customer satisfaction
• Ability to showcase impact on revenue, churn and customer adoption
• Ability to build boilerplate code examples, solution designs, and reference architectures
• Knowledge of AI, its role in business and considerations for implementing change

Responsibilities for Solutions Director

• Evaluate customer use cases and product integration requirements, offering tailored guidance to help customers achieve success efficiently and identify areas for iterative improvements.
• Develop and maintain comprehensive customer-facing API documentation, reference architectures, and other technical resources to support developers effectively.
• Act as a technical authority on the platform, assisting the sales team in demonstrating the value of integration solutions to convert prospects into customers.
• Create versatile toolkits, APIs, SDKs, and support materials to streamline integration and deliver a more intuitive developer experience.
• Work closely with internal sales and support teams to deliver seamless technical integration experiences.
• Collaborate with Support and Technical Operations teams to coordinate solutions and quickly resolve any technical issues faced by customers.
• Continuously gather and analyse feedback from developers to improve integration workflows, tools, and technical documentation.

What the role offers

• The chance to work on a varied and technically challenging role
• A fast-growing company with abundant progression opportunities
• Excellent remuneration + potentially highly lucrative share options in a company well on its way to success

Applications

If you would like to apply for this unique Solutions Director role, please send your CV to the relevant link!

We are committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing [e-mail].

We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.