Manager, Solutions Consulting

Figma; United States; Remote; USD 186,000 - 317,000; Full time

Benefits offered by this job

Equity

Health insurance

Retirement plan

Paid time off

Parental leave

Job summary

Figma is seeking a Manager, AMER Solutions Consulting to lead a cross-functional team serving enterprise accounts from a New York hub or remotely within the Eastern US. You will blend technical depth with business storytelling to articulate value and drive adoption of our platform.

You will partner with Sales, Product, Customer Experience, and Support to shape pre- and post-sales strategy, design scalable programs, mentor managers, and coach teams toward ambitious revenue and customer outcomes.

Qualifications

• 8+ years of customer-facing technical experience in SaaS or similar
• 3+ years leading Solutions Consultants or Sales Engineers with team accountability
• Ability to design and implement strategic programs across teams
• Excellent communication for both technical and executive audiences
• Experience collaborating with Sales, Product, Customer Success, and Support

Responsibilities

• Lead and mentor a team of Solutions Consultants across AMER
• Participate in customer and prospect meetings with your team
• Develop and coach talent, including hiring and career growth
• Define and execute pre- and post-sales strategy with cross-functional partners
• Scale programs to increase impact and drive revenue growth
• Monitor performance and help the team exceed goals

Skills

Team leadership

Frontline management

Coaching

Cross-functional collaboration

Strategic program design

Executive communication

Job description

the company is growing our team of passionate creatives and builders on a mission to make design accessible to all. the company's platform helps teams bring ideas to life - whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, the company empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

At the company, our Solutions Consulting team plays a critical role in shaping strategic solutions alignment and driving revenue growth - bridging deep technical expertise with business context and painting the vision of what's technically possible. The Manager, AMER Solutions Consulting role will lead a team supporting AMER Enterprise accounts, marrying technical depth with strong storytelling to bring the company's platform to life for some of the most influential enterprises in the region. As a cross-functional leader, you will collaborate closely with Sales, Product, Customer Experience, and Support teams to drive consultative strategies that unlock customer value and accelerate growth. With the company rapidly innovating, this position offers the exciting challenge of scaling the Solutions Consulting function and contributing to the evolution of our enterprise go-to-market motion.

*This is a full-time role that can be held from our New York hub or remotely within the Eastern US time zone.*

What you'll do at the company

• Lead and motivate a diverse team of Solutions Consultants across AMER
• Participate in customer and prospect meetings alongside your team
• Assist in continual training and development, including mentorship, hiring, and career growth
• Work cross-functionally to help define and execute our technical pre- and post-sales strategy
• Build and implement programs that help scale our Solutions Consultants and drive greater impact for our customers
• Monitor team performance and support them in exceeding their goals

We’d love to hear from you if you have

• 3+ years of experience as a frontline manager leading Solutions Consultants or Sales Engineers, with direct accountability for team performance, coaching, and feedback
• 8+ years of relevant customer-facing technical experience in roles such as Sales Engineering, Solutions Consulting, Engineering, or Sales within a SaaS organization
• Proven ability to design and implement strategic programs that drive impact across teams, while also acting as a hands‑on problem solver who coaches effectively but can also jump in as a player when needed
• Excellent verbal and written communication skills with practitioner and executive audiences, including the ability to present complex technical concepts clearly and concisely to both technical and non‑technical audiences
• Demonstrated success collaborating with cross‑functional partners, including Sales, Product, Customer Success, and Support

While it’s not required, it’s an added plus if you also have

• Practical experience using or working with the company
• Experience working across multiple time zones
• Knowledge of light scripting, querying, or prototyping

At the company, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills.

Pay Transparency Disclosure

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.

the company offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. the company provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer-provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. the company also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by the company at any time, consistent with applicable law.

Annual Base Salary Range:

$185,600-$316,800 USD

At the company we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. the company is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Examples of accommodations include but are not limited to:

• Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring all written communication be compatible with screen readers
• Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.