SaaS SMB Account Manager — Hybrid NYC, Growth

Cervin Ventures; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary and bonus

Equity

Healthcare covering medical, dental, &

401(k)

Catered lunch every day in our NYC off

Unlimited PTO plus two company-wide

Job summary

Vendelux is building a category-defining platform for event marketing intelligence, helping customers optimize their event strategies with data-driven insights. As an Account Manager, you will own a portfolio of B2B SaaS customers, guiding onboarding, renewals and expansions across a high-growth book of business.

You’ll manage 9+ active workstreams, travel to customer sites as needed, and collaborate with cross-functional teams to demonstrate clear ROI and sustained value in a fast-paced

Qualifications

• 2+ years of experience in Customer Success, Account Management, or a hybrid of both — ideally at a B2B SaaS or high-growth tech company.
• Proven track record of owning the full client lifecycle: onboarding, adoption, renewals, upsells, and negotiations.
• Thrives in a fast-paced environment managing multiple high-priority accounts simultaneously without dropping the ball.
• Relentless when it comes to retention — you get creative, you show up, and you don't give up on an account easily.

Responsibilities

• Function as a true account manager across the full customer lifecycle — from onboarding and enablement through renewals, upsells, and negotiations
• Own a portfolio of accounts simultaneously, managing competing priorities with urgency and precision — expect to juggle 9+ active workstreams at any given time
• Lead structured onboarding and training programs that drive fast time-to-value and long-term product adoption
• Run proactive meeting campaigns and renewal processes, ensuring no account goes dark or falls through the cracks
• Negotiate renewals and expansions with confidence, building strong business cases that demonstrate clear ROI
• Drive retention with a relentless, creative approach — exhaust every option before accepting churn, whether that's a LinkedIn message, an in-person office visit, a free pilot extension, or bringing in leadership to save the relationship
• Travel to customer sites a minimum of 2 days per month to strengthen relationships and accelerate outcomes
• Contribute to community building across the customer base through webinars, case studies, and events

Skills

Customer Success

Account Management

B2B SaaS

High-growth

Communication

Job description

Vendelux is building a category-defining platform for event marketing intelligence, helping customers optimize their event strategies with data-driven insights. As an Account Manager, you will own a portfolio of B2B SaaS customers, guiding onboarding, renewals and expansions across a high-growth book of business.

You’ll manage 9+ active workstreams, travel to customer sites as needed, and collaborate with cross-functional teams to demonstrate clear ROI and sustained value in a fast-paced