Senior Account Manager, B2B SaaS | Hybrid NYC

Cervin Ventures; New York (NY); Híbrido; USD 110.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive base salary and bonus

Equity

Healthcare covering medical, dental, V

401(k)

Catered lunch in NYC office

Unlimited PTO plus company shutdowns

Descripción de la vacante

Vendelux is seeking an Account Manager to own the full customer lifecycle at a fast-growing B2B SaaS company. You will onboard, enable, renew, upsell, and negotiate across a portfolio of high-priority accounts in a fast-paced environment.

This hybrid NYC role requires 6+ years of experience in CS/AM, a relentless retention mindset, and strong cross-functional collaboration. Travel to client sites 2 days per month is expected.

Formación

• 6+ years of experience in Customer Success, Account Management, or a hybrid of both.
• Proven track record of owning the full client lifecycle: onboarding, adoption, renewals, upsells, and negotiations.
• Thrives in a fast-paced environment managing multiple high-priority accounts simultaneously.
• Relentless when it comes to retention - you get creative and don’t give up on an account easily.
• Willingness to travel to meet customers in person.
• Strong communicator and highly accountable in fast-moving teams.

Responsabilidades

• Function as a true account manager across the full customer lifecycle - from onboarding and enablement through renewals, upsells, and negotiations
• Own a portfolio of accounts simultaneously, managing competing priorities with urgency and precision - 9+ active workstreams at any given time
• Lead structured onboarding and training programs that drive fast time-to-value and long-term product adoption
• Run proactive meeting campaigns and renewal processes, ensuring no account goes dark or falls through the cracks
• Negotiate renewals and expansions with confidence, building strong business cases that demonstrate clear ROI
• Drive retention with a relentless, creative approach - exhaust every option before accepting churn, whether that's a LinkedIn message, an in-person office visit, a free pilot extension, or leadership intervention
• Travel to customer sites a minimum of 2 days per month to strengthen relationships and accelerate outcomes
• Contribute to community building across the customer base through webinars, case studies, and events

Conocimientos

Account management

Customer success

Negotiation

Renewals

Cross-functional collaboration

Descripción del empleo

Vendelux is seeking an Account Manager to own the full customer lifecycle at a fast-growing B2B SaaS company. You will onboard, enable, renew, upsell, and negotiate across a portfolio of high-priority accounts in a fast-paced environment.

This hybrid NYC role requires 6+ years of experience in CS/AM, a relentless retention mindset, and strong cross-functional collaboration. Travel to client sites 2 days per month is expected.