Strategic Account Manager, B2B SaaS Growth & Retention

Vendelux; New York (NY); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Equity

Healthcare covering medical, dental & 

Vision

401(k)

Catered lunch in NYC

Unlimited PTO

Job summary

Vendelux is seeking an experienced Account Manager to own a portfolio of B2B SaaS customers. You will lead onboarding, drive adoption, manage renewals and expansions, and negotiate with stakeholders to demonstrate ROI.

The role is hybrid, based in NYC, with travel required to meet clients and strengthen relationships. Ideal candidates have 5+ years in Customer Success or Account Management in high-growth tech, strong communication, and a relentless focus on retention and satisfaction.

Qualifications

• 5+ years of experience in Customer Success, Account Management, or a hybrid of both in a B2B SaaS or high-growth tech company.
• Proven track record of owning the full client lifecycle including onboarding, adoption, renewals, upsells, and negotiations.
• Thrives in a fast-paced environment managing multiple high-priority accounts without dropping the ball.

Responsibilities

• Function as an account manager across the full customer lifecycle—from onboarding to renewals and negotiations.
• Own a portfolio of accounts and juggle 9+ active workstreams with urgency and precision.
• Lead onboarding and training programs to drive value and product adoption.

Skills

Account management

Customer success

Communication

Multitasking

Travel readiness

Negotiation

Relationship building

Job description

Vendelux is seeking an experienced Account Manager to own a portfolio of B2B SaaS customers. You will lead onboarding, drive adoption, manage renewals and expansions, and negotiate with stakeholders to demonstrate ROI.

The role is hybrid, based in NYC, with travel required to meet clients and strengthen relationships. Ideal candidates have 5+ years in Customer Success or Account Management in high-growth tech, strong communication, and a relentless focus on retention and satisfaction.