Enterprise Customer Success Lead | AI-Driven SaaS Growth

Cervin Ventures

New York (NY)

Hybrid

USD 120,000 - 170,000

Full time

3 days ago

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Benefits offered by this job

Competitive salary

Equity

Healthcare (medical, dental, vision)

401(k)

Catered lunch in NYC office

Unlimited PTO

Job summary

Vendelux is building the category-defining platform for event marketing intelligence in New York City. We hire a Customer Success Manager (Enterprise) to manage a high-growth B2B SaaS portfolio, driving onboarding, adoption, renewals, upsells, and ROI-focused negotiations from a hybrid NYC office four days a week.

You will own a multi-workstream book, lead onboarding programs, run renewal campaigns, and travel to client sites as needed to accelerate outcomes.

Qualifications

6+ years of experience in Customer Success, Account Management, or a hybrid of both in B2B SaaS or high-growth tech.

Responsibilities

Function as a true account manager across the full customer lifecycle—from onboarding and enablement through renewals, upsells, and negotiations.
Own a portfolio of accounts simultaneously, managing multiple high-priority workstreams.
Lead structured onboarding and training programs to drive fast value and long-term product adoption.
Run proactive meeting campaigns and renewal processes to prevent churn.
Negotiate renewals and expansions with business cases showing ROI.
Drive retention with creative, relentless efforts; explore options to save at-risk accounts.
Travel to customer sites a minimum of 2 days per month to strengthen relationships.
Contribute to community building through webinars, case studies, and events.