Hybrid NYC Mid-Market Account Manager — Growth & Renewals

Vendelux; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive base salary

Equity

Healthcare including medical, dental,

401(k)

Catered lunch NYC office

Unlimited PTO

Job summary

Vendelux is seeking an experienced Account Manager to own a complex book of business in a fast-paced B2B SaaS environment. You will nurture relationships from onboarding through renewals, drive expansions, and relentlessly pursue retention with a data-driven mindset.

The role is hybrid, requiring four days per week in our NYC office. You will manage multiple concurrent workstreams, run proactive renewal campaigns, and contribute to community-building activities such as webinars and case studies.

Qualifications

• 4+ years of experience in Customer Success, Account Management, or a hybrid of both in B2B SaaS or high-growth tech.
• Proven track record of owning full client lifecycle: onboarding, adoption, renewals, upsells, negotiations.
• Able to manage multiple high-priority accounts without dropping the ball.

Responsibilities

• Function as an account manager across the full customer lifecycle: onboarding, enablement, renewals, upsells, negotiations.
• Own a portfolio of accounts and manage 9+ active workstreams.
• Lead onboarding and training programs to drive fast time-to-value and product adoption.
• Run proactive renewal processes and ensure accounts stay engaged.
• Negotiate renewals and expansions with strong ROI justifications.
• Drive retention with creative, proactive strategies and leadership involvement when needed.
• Travel to customer sites at least 2 days per month to strengthen relationships.
• Contribute to community building through webinars, case studies, and events.

Skills

Customer Success

Account Management

B2B SaaS

Job description

Vendelux is seeking an experienced Account Manager to own a complex book of business in a fast-paced B2B SaaS environment. You will nurture relationships from onboarding through renewals, drive expansions, and relentlessly pursue retention with a data-driven mindset.

The role is hybrid, requiring four days per week in our NYC office. You will manage multiple concurrent workstreams, run proactive renewal campaigns, and contribute to community-building activities such as webinars and case studies.