Client Experience Specialist – SaaS Retention Pro

Luxury Presence; Austin (TX); Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Performance bonus

Zusammenfassung

Luxury Presence in Austin, TX is seeking a Client Experience Specialist to help retain customers who request cancellations. You’ll engage with a range of clients, understand their goals, and craft practical solutions to keep them active on our AI-powered growth platform.

With 2–3 years in a SaaS retention role, you’ll drive KPI-driven retention, coordinate with product, sales, and support, and ensure high data quality in CRM.

Qualifikationen

• 2-3 years in a client retention role, preferably at a SaaS company.
• Familiarity with residential real estate or real estate tech is a plus.
• Experience driving KPIs around retention and growth.
• Consistent track record of saving clients and delivering wins.
• 1+ years working with software, web-design, or marketing.

Aufgaben

• Retain at-risk clients by handling difficult conversations and finding win-win solutions.
• Build rapport with a diverse client base, including corporate marketers and sole proprietors.
• Track KPIs for retention and growth and report progress to leadership.
• Document churn reasons with data to guide product and service improvements.
• Collaborate cross-functionally with all teams to implement retention strategies.
• Stay highly organized with detailed notes and clear timelines for initiatives.
• Respond with urgency to client needs while maintaining professional empathy.

Kenntnisse

Client retention

SaaS familiarity

Effective communication

Cross-functional collaboration

Data-driven decision making

Time management

Problem solving

Adaptability

Tools

CRM software

Data reporting tools

Notes/documentation tools

Jobbeschreibung

Luxury Presence in Austin, TX is seeking a Client Experience Specialist to help retain customers who request cancellations. You’ll engage with a range of clients, understand their goals, and craft practical solutions to keep them active on our AI-powered growth platform.

With 2–3 years in a SaaS retention role, you’ll drive KPI-driven retention, coordinate with product, sales, and support, and ensure high data quality in CRM.