Remote SaaS Retention Specialist for Growth & Revenue

OpenKrill; United States; Sur place; USD 44 000 - 52 000; Plein temps

Résumé du poste

HighLevel is seeking a Customer Retention Specialist to proactively reach out to at-risk customers and drive retention and revenue. You will diagnose issues, guide customers to solutions, and maintain detailed CRM records with clear metrics.

The role rewards structured daily targets and strong communication in a fast-paced, data-driven environment. Required are 2+ years in customer service or B2B sales, English proficiency, and experience with SaaS and CRMs (GHL a plus).

Qualifications

• Bachelor’s degree preferred.
• 2+ years of Customer Service or B2B sales experience.
• Strong English communication skills, verbal and written.
• Experience in a remote environment with structured daily targets.
• Organized, process-driven, and detail-oriented.
• Familiarity with SaaS products and CRM systems; GHL experience is a plus.

Responsabilités

• Conduct daily outbound outreach (calls, emails, follow-ups) to assigned accounts.
• Engage customers flagged for HealthScore decline, payment failures, cancellation intent, or low usage.
• Identify root causes through active listening and discovery and provide consultative guidance.
• Accurately log all interactions and update the CRM records with tags and outcomes.
• Support churn reduction and revenue retention goals through escalation to leadership.
• Provide feedback to leadership on improvement opportunities and maintain product knowledge.

Connaissances

English communication

Objection handling

Remote work experience

Organized

Multitasking

Data-driven

Formation

Bachelor’s degree preferred

Outils

GHL experience

Google Suite

CRM systems

Description du poste

HighLevel is seeking a Customer Retention Specialist to proactively reach out to at-risk customers and drive retention and revenue. You will diagnose issues, guide customers to solutions, and maintain detailed CRM records with clear metrics.

The role rewards structured daily targets and strong communication in a fast-paced, data-driven environment. Required are 2+ years in customer service or B2B sales, English proficiency, and experience with SaaS and CRMs (GHL a plus).