SaaS Product Support Specialist — Night Shift (US)

Namely; Mountain View (CA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Namely in Mountain View, California is seeking a GCS - Product Support Specialist for night shifts. The role involves providing day-to-day software application support in a 24x7 environment, ensuring high customer satisfaction by meeting service level agreements (SLAs) on assigned cases.

The ideal candidate should have a Bachelor’s degree in computer science and 1-3 years of experience in application support, particularly in a SaaS setting. This position requires strong organizational and communication skills, as well as a customer-centric mindset.

Qualifications

• 1-3 years of customer-facing application support experience, preferably in a SaaS environment.
• Basic awareness of SaaS, cloud computing, FTP, SSO, SMTP, HTML, and related technologies.

Responsibilities

• Provide day-to-day functional and technical software application support in a 24x7 environment.
• Ensure proper follow-up on assigned cases to meet SLAs and maintain high customer satisfaction.
• Prioritize work-on-hand cases with high customer impact.

Skills

Customer-centric mindset

Excellent written and verbal communication skills

Strong organizational skills

Analytical and problem-solving skills

Hands-on experience with access management

Education

Bachelor’s degree in computer science or equivalent

Job description

Namely in Mountain View, California is seeking a GCS - Product Support Specialist for night shifts. The role involves providing day-to-day software application support in a 24x7 environment, ensuring high customer satisfaction by meeting service level agreements (SLAs) on assigned cases.

The ideal candidate should have a Bachelor’s degree in computer science and 1-3 years of experience in application support, particularly in a SaaS setting. This position requires strong organizational and communication skills, as well as a customer-centric mindset.