Remote IT Product & Application Support Specialist

Great Minds

Washington (District of Columbia)

On-site

USD 69,000 - 77,000

Full time

14 days+

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Job summary

Great Minds seeks an IT Product Support Specialist to be the front line for business applications, including Salesforce and NetSuite. You’ll triage issues, document solutions, and support multiple business units from Sales to HR.

The role emphasizes collaboration, automation opportunities, and knowledge base upkeep. Ideal candidates have 1+ years in IT support, familiarity with Jira Service Desk or ServiceNow, and a Bachelor’s degree in a related field.

Qualifications

1+ years in IT support or Service Desk roles.
Experience supporting Salesforce and NetSuite (certifications a plus).
Experience with Jira Service Desk or ServiceNow.

Responsibilities

Provide first- and second-level support for enterprise business apps (Salesforce, NetSuite, Dayforce, and others).
Troubleshoot login, data, report, and workflow issues; escalate bugs or configuration requests as needed.
Monitor tickets, log accurately, maintain SLAs for response and resolution.
Deliver end-user training and create/update user-facing IT documentation.
Collaborate with product owners and admins; identify automation and process improvements.
Participate in testing of new features, integrations, or releases for supported platforms.