Premier SaaS Technical Solutions Engineer

United States Digital Space LLC; United States; Hybrid; USD 81,000 - 119,000; Full time

Benefits offered by this job

Generous global benefits

New hire stock equity (RSUs)

Professional development opportunities

401(k) plan and match

Job summary

United States Digital Space LLC is looking for a Premier Support Engineer focused on providing technical assistance to clients. In this role, you will engage with Premier Customers, respond to requests, and enhance client relationships through technical education and support.

The position offers a competitive salary range of $81,000 to $119,000 annually, along with comprehensive benefits that include healthcare, parental planning, and a 401(k) plan.

Qualifications

• 2+ years of experience in multi-channel technical support at a SaaS company.
• Self-motivated and detail-attentive.
• Available for a rotating schedule with weekend availability.

Responsibilities

• Respond to client requests on a fast-paced team.
• Build relationships with Premier Customers.
• Reproduce issues and dive into integrations.

Skills

Multi-channel technical support

Programming experience

Basic knowledge of Linux

Client-centric approach

Critical thinking

Job description

United States Digital Space LLC is looking for a Premier Support Engineer focused on providing technical assistance to clients. In this role, you will engage with Premier Customers, respond to requests, and enhance client relationships through technical education and support.

The position offers a competitive salary range of $81,000 to $119,000 annually, along with comprehensive benefits that include healthcare, parental planning, and a 401(k) plan.