SaaS Partner Success Manager

Rippling; San Francisco (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

Rippling is seeking a Partner Success Manager to support our Broker Partners in San Francisco. You will manage key partner relationships, drive adoption of Rippling features, and coordinate with product and engineering to translate partner feedback into new capabilities.

You will act as a trusted virtual member of partners’ teams, delivering white‑glove service, and leading business reviews to ensure mutual success and growth of the partner program.

Qualifications

• 3+ years of work experience at a SaaS company, preferably in the HCM category, in a customer or partner-facing role.
• Strong benefits background.
• Stellar written and verbal communication skills.
• Track record of building strong customer or partner relationships.
• Flexibility with changing job duties and responsibilities.
• Excellent at time management, prioritizing tasks and adapting on a day‑to‑day basis.
• Passion for training both partners and internal teams.
• Thrives at building new processes when they don’t exist.
• Interest in actively working with product and engineering teams.

Responsibilities

• Develop long‑lasting relationships - Manage a book of business, and own relationships with your key stakeholders - Build Rippling advocates!
• Become a virtual member of your partners’ teams - showing them how to improve workflows through the use of Rippling’s features including Benefits, Payroll, Reporting/Analytics, etc
• Increase adoption - Drive partner adoption of new feature roll‑outs
• Offer white glove service - Ensure partners feel supported and engaged through attentive, personalized guidance and product enablement
• Triage critical customer & partner issues to resolution - Act as the Rippling liaison for partner questions, issues, or escalations. Make partners feel supported by your sense of urgency and advocacy, ensuring their issues are resolved as they arise.
• Become a product expert - you'll be a go‑to resource for both partners and coworkers in a short amount of time
• Build cross‑functional ties across Rippling
• Think like a partner - work directly with our engineering and product teams to constantly build new features and deliver an amazing new customer & partner experience
• Hold partners accountable to success through business reviews in alignment with their assigned Channel AE

Skills

SaaS experience

Partner management

Communication skills

Benefits background

Time management

Job description

Rippling is seeking a Partner Success Manager to support our Broker Partners in San Francisco. You will manage key partner relationships, drive adoption of Rippling features, and coordinate with product and engineering to translate partner feedback into new capabilities.

You will act as a trusted virtual member of partners’ teams, delivering white‑glove service, and leading business reviews to ensure mutual success and growth of the partner program.