Partner Success Manager, SaaS HCM

Rippling; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Rippling, based in San Francisco, is seeking a Partner Success Manager to support broker partners and turn them into champions. You will own relationships, coach partners on leveraging Rippling’s payroll, benefits, and analytics, and work closely with product and engineering to flesh out new features.

This role requires 3+ years in SaaS with strong communication, a bias for action, and the ability to operate across teams.

Qualifications

• 3+ years in a SaaS company in a customer/partner-facing role.
• Stellar written and verbal communication skills.
• Track record of building strong customer or partner relationships.
• Flexibility with changing job duties and responsibilities.

Responsibilities

• Develop long-lasting relationships - Manage a book of business, and own relationships with your key stakeholders - Build Rippling advocates!
• Become a virtual member of your partners' teams - showing them how to improve workflows through Rippling's features including Benefits, Payroll, Reporting/Analytics.
• Increase adoption - Drive partner adoption of new feature roll-outs
• Offer white glove service - Ensure partners feel supported and engaged through attentive, personalized guidance and product enablement
• Triage critical customer & partner issues to resolution - Act as the Rippling liaison for partner questions, issues, or escalations.
• Become a product expert - you'll be a go-to resource for both partners and coworkers in a short amount of time
• Build cross-functional ties across Rippling
• Think like a partner - work directly with our engineering and product teams to constantly build new features and deliver an amazing new customer & partner experience
• Hold partners accountable to success through business reviews in alignment with their assigned Channel AE

Skills

SaaS

Partner management

Relationship building

Communication

Time management

Cross-functional collaboration

Job description

Rippling, based in San Francisco, is seeking a Partner Success Manager to support broker partners and turn them into champions. You will own relationships, coach partners on leveraging Rippling’s payroll, benefits, and analytics, and work closely with product and engineering to flesh out new features.

This role requires 3+ years in SaaS with strong communication, a bias for action, and the ability to operate across teams.