Business Program Manager

Ascensus; Dresher (Montgomery County); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

401(k) matching

Tuition reimbursement

Paid time off

Medical, dental & vision benefits

Health Savings Account with employer

Job summary

Ascensus is seeking a program leadership professional to own end-to-end onboarding initiatives across planning, execution, and continuous improvement. You will define goals, metrics, and governance while building scalable onboarding playbooks and processes.

Collaborating with Product, Relationship Management, and Software teams, you will act as an SME for post-implementation support, coordinating multiple workstreams and driving executive alignment to protect data and ensure program success.

Qualifications

• Bachelor's degree required in a related field.
• 5+ years of experience in Program Management, Customer Success, Operations, Software Implementation, or Enablement.
• Experience managing cross-functional business initiatives.
• Strong project management, communication, and stakeholder management skills.
• Experience with SaaS products and software deployment processes.
• Preferred PMP, Agile, Scrum, or related certification.
• Experience with CRM, Chorus or onboarding platforms.
• Data analysis and dashboard development experience.

Responsibilities

• Own end-to-end onboarding programs from planning through execution and continuous improvement.
• Define program goals, success metrics, milestones, and governance models.
• Develop scalable onboarding frameworks, processes, and playbooks.
• Partner with Product, Relationship Management, Software Development, Sales, Service, Implementation, Commercial Software Support, and Training teams to ensure onboarding readiness.
• Serve as an internal SME for post-implementation issue resolution.
• Coordinate multiple workstreams and dependencies across organizations.
• Drive stakeholder alignment and executive communications.

Skills

Program management

Stakeholder management

Cross-functional collaboration

SaaS deployment

Data analysis

Education

Bachelor's degree in Business, Information Systems, Communications, or related field

Tools

CRM

Chorus

Onboarding platforms

Job description

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

Program Leadership

• Own end-to-end onboarding programs from planning through execution and continuous improvement.
• Define program goals, success metrics, milestones, and governance models.
• Develop scalable onboarding frameworks, processes, and playbooks.

Cross-Functional Collaboration

• Partner with Product, Relationship Management, Software Development, Sales, Service, Implementation, Commercial Software Support, and Training teams to ensure onboarding readiness.
• Serve as an internal SME for post-implementation issue resolution.
• Coordinate multiple workstreams and dependencies across organizations.
• Drive stakeholder alignment and executive communications.

Process Improvement

• Analyze onboarding workflows and identify opportunities for automation and efficiency improvements.
• Create standardized operating procedures, templates, and best practices.
• Lead change management initiatives supporting new tools and business processes.

Metrics and Reporting

• Develop and monitor key performance indicators (KPIs) including: Time-to-productivity Software adoption rates Onboarding completion rates Customer satisfaction (CSAT) Retention metrics SLA compliance.
• Present insights and recommendations to business leaders.

• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day-to-day basis showing your support of our organizational culture.

Supervision N/A

Section 3: Experience, Skills, Knowledge Requirements

• Required Bachelor's degree in Business, Information Systems, Communications, or related field.
• 5+ years of experience in Program Management, Customer Success, Operations, Software Implementation, or Enablement.
• Experience managing cross-functional business initiatives.
• Strong project management, communication, and stakeholder management skills.
• Experience with SaaS products and software deployment processes.
• Preferred PMP, Agile, Scrum, or certification.
• Experience with CRM, Chorus or onboarding platforms.
• Data analysis and dashboard development experience.
• Be aware of employment fraud.

We will never ask you for payment or require you to purchase any equipment. Ascensus helps millions of people save for a better future.

What makes any career at Ascensus so rewarding?

• Collaborative, idea-sharing environment
• Professional Development with in-house training and tuition reimbursement

Benefits

• Generous reward programs
• Paid time off
• Medical, dental & vision benefits
• Health Savings Account with employer contribution up to $1,100
• 401(k) & 529 college savings match programs
• Volunteer and charitable-giving programs
• Business casual dress