Business Program Manager

Ascensus; Pennsylvania; On-site; USD 100,000 - 140,000; Full time

Job summary

Ascensus, a leading technology and service platform powering savings plans, seeks a Program Leader to own end-to-end onboarding programs from planning through execution.

You will partner with Product, Relationship Management, Software Development, Sales, Service, and Implementation to ensure onboarding readiness, defining goals, milestones, and governance. This role emphasizes process improvement and KPI-driven oversight.

Qualifications

• Bachelor's degree in Business, IS, Communications, or related field.
• 5+ years in program management, customer success, operations, or enablement.
• Experience leading cross-functional initiatives.
• Strong PM, communication, and stakeholder management.
• Familiar with SaaS product deployments.

Responsibilities

• Own onboarding programs from planning through execution and improvement.
• Define program goals, milestones, and governance.
• Develop scalable onboarding frameworks and playbooks.
• Collaborate with Product, Relationship Mgmt, Software Development, Sales, Service, and Implementation.
• Lead change management for new tools and processes.
• Develop and monitor KPIs like time-to-productivity, software adoption, CSAT.
• Present insights to business leaders and protect confidential data.

Skills

Program management

Cross-functional collaboration

Stakeholder management

SaaS onboarding

Communication

Education

Bachelor's degree in Business/IS/Communications

Tools

CRM (Salesforce)

Dashboard tools

Onboarding platforms

Job description

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

Program Leadership

• Own end-to-end onboarding programs from planning through execution and continuous improvement.
• Define program goals, success metrics, milestones, and governance models.
• Develop scalable onboarding frameworks, processes, and playbooks.

Cross-Functional Collaboration

• Partner with Product, Relationship Management, Software Development, Sales, Service, Implementation, Commercial Software Support, and Training teams to ensure onboarding readiness.
• Serve as an internal SME for post-implementation issue resolution.
• Coordinate multiple workstreams and dependencies across organizations.
• Drive stakeholder alignment and executive communications.

Process Improvement

• Analyze onboarding workflows and identify opportunities for automation and efficiency improvements.
• Create standardized operating procedures, templates, and best practices.
• Lead change management initiatives supporting new tools and business processes.

Metrics and Reporting

• Develop and monitor key performance indicators (KPIs) including:
  • Time-to-productivity
  • Software adoption rates
  • Onboarding completion rates
  • Customer satisfaction (CSAT)
  • Retention metrics
  • SLA compliance
• Present insights and recommendations to business leaders.
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day-to-day basis showing your support of our organizational culture.

Supervision

• N/A

Section 3: Experience, Skills, Knowledge Requirements

Required

• Bachelor's degree in Business, Information Systems, Communications, or related field.
• 5+ years of experience in Program Management, Customer Success, Operations, Software Implementation, or Enablement.
• Experience managing cross-functional business initiatives.
• Strong project management, communication, and stakeholder management skills.
• Experience with SaaS products and software deployment processes.

Preferred

• PMP, Agile, Scrum, or certification.
• Experience with CRM, Chorus or onboarding platforms.
• Data analysis and dashboard development experience.