SaaS Onboarding & Integration Specialist

Kenect; Pleasant Grove (UT); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Birthday day off

Onsite gym

Snacks & drinks

Convenient location

Job summary

Kenect is seeking a Technical Setup Specialist to guide customers as they begin using Kenect. You will configure accounts, manage integrations, and explain product features to ensure a smooth onboarding for new and existing users.

In this role you’ll own escalated setup tasks, coordinate with internal and external teams, and keep customers activated for long-term success. Strong communication and problem-solving in a SaaS environment are essential, with a focus on accuracy and proactive support.

Qualifications

• 1+ year of experience in onboarding, customer service, technical setup, or customer support in a SaaS environment.
• Ability to manage multiple projects and channels simultaneously.
• Strong attention to detail and follow-through on tasks.
• Excellent communication to explain complex concepts to technical and non-technical audiences.
• Familiarity with cloud-based platforms and tools (e.g., Salesforce, Jira).
• Ability to identify, troubleshoot, and resolve technical issues.
• Proactive, resourceful problem-solver able to handle escalations.

Responsibilities

• Virtually conduct account setup meetings with stakeholders
• Guide customers through compliance with 10DLC text messaging requirements
• Manage potential issues and proactively recommend solutions
• Monitor customer progress and address setup challenges quickly
• Provide fast, clear, and professional responses to customer inquiries with proactive communication
• Collaborate with team members and cross-functional departments on high-priority, time-sensitive matters
• Accurately document activities to maintain visibility and alignment across teams

Skills

Onboarding support

SaaS experience

Technical communication

Project management

Issue triage

Escalation handling

Cloud platforms

Tools

Salesforce

Jira

Job description

Kenect is seeking a Technical Setup Specialist to guide customers as they begin using Kenect. You will configure accounts, manage integrations, and explain product features to ensure a smooth onboarding for new and existing users.

In this role you’ll own escalated setup tasks, coordinate with internal and external teams, and keep customers activated for long-term success. Strong communication and problem-solving in a SaaS environment are essential, with a focus on accuracy and proactive support.