SaaS Onboarding & Technical Setup Specialist

Kenect; Pleasant Grove (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Birthday off

Onsite gym

Breakroom with snacks

Job summary

Kenect is seeking a Technical Setup Specialist in Pleasant Grove, AL to guide customers through onboarding, configuration, and integrations for our SaaS platform. You will ensure seamless setup, address technical issues, and coordinate with cross-functional teams to drive customer activation and long-term success.

This role emphasizes strong communication, multi-project management, and proactive problem-solving to keep onboarding momentum and customer satisfaction high.

Qualifications

• Minimum of 1 year of experience in customer onboarding, customer service, technical setup, or customer support, preferably in a SaaS environment.
• Ability to simultaneously manage multiple projects and communication channels.
• Excellent communication skills with the ability to explain complex concepts clearly to both technical and non-technical audiences.

Responsibilities

• Virtually conduct account setup meetings with stakeholders.
• Guide customers through compliance with 10DLC text messaging requirements.
• Manage potential issues and proactively recommend solutions.
• Monitor customer progress and address setup challenges quickly.
• Provide fast, clear, and professional responses to customer inquiries with proactive communication.
• Collaborate with team members and cross-functional departments on high-priority, time-sensitive matters.
• Accurately document activities to maintain visibility and alignment across teams.

Skills

Onboarding

SaaS Onboarding

Project Mgmt

Communication

Cloud platforms

Troubleshooting

Escalations

Tools

Salesforce

Jira

Job description

Kenect is seeking a Technical Setup Specialist in Pleasant Grove, AL to guide customers through onboarding, configuration, and integrations for our SaaS platform. You will ensure seamless setup, address technical issues, and coordinate with cross-functional teams to drive customer activation and long-term success.

This role emphasizes strong communication, multi-project management, and proactive problem-solving to keep onboarding momentum and customer satisfaction high.