SaaS Onboarding & Configuration Specialist

Kenect; Youngstown (OH); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Birthday paid day off

Onsite gym

Snacks and drinks

Job summary

Kenect is seeking a Technical Setup Specialist to guide customers through the onboarding, configuration, and integration of Kenect products. You will ensure smooth activations, coordinate with internal teams, and resolve technical issues to enable long-term success.

Ideal candidates bring at least 1 year of SaaS onboarding or support experience, strong communication, and the ability to manage multiple projects with customer-focused problem-solving.

Qualifications

• 1 year+ experience in onboarding, customer service, or support in a SaaS context.
• Ability to manage multiple projects and communication channels simultaneously.
• Strong organizational skills with attention to detail and task completion follow-through.
• Excellent communication, able to explain complex concepts to technical and non-technical audiences.
• Familiarity with cloud-based platforms and tools such as Salesforce or Jira.

Responsibilities

• Conduct account setup meetings with stakeholders.
• Guide customers through compliance with 10DLC text messaging requirements.
• Manage potential issues and proactively recommend solutions.
• Monitor customer progress and address setup challenges quickly.
• Provide fast, clear, and professional responses to customer inquiries with proactive communication.
• Collaborate with team members and cross-functional departments on high-priority, time-sensitive matters.
• Accurately document activities to maintain visibility and alignment across teams.

Skills

Customer onboarding

SaaS experience

Project management

Communication skills

Technical troubleshooting

Cloud platforms

Salesforce

Jira

Tools

Salesforce

Jira

Job description

Kenect is seeking a Technical Setup Specialist to guide customers through the onboarding, configuration, and integration of Kenect products. You will ensure smooth activations, coordinate with internal teams, and resolve technical issues to enable long-term success.

Ideal candidates bring at least 1 year of SaaS onboarding or support experience, strong communication, and the ability to manage multiple projects with customer-focused problem-solving.