SaaS Instructional Designer for Onboarding & Training

Socket.dev; New York (NY); On-site; USD 120,000 - 145,000; Full time

Benefits offered by this job

Equity in the company

Medical, Dental, Vision

Parental leave

Commuter benefits

401k benefits

Monthly fitness stipend

Office with open floor plan

Company paid lunch

Unlimited vacation

Relocation support

Job summary

EliseAI in New York City seeks an experienced Instructional Designer to craft onboarding, product education, and performance-enabled content for our SaaS platform. You will collaborate with product, engineering, marketing, and client teams to create scalable learning assets—from guides to training modules.

You will translate complex workflows into engaging learning experiences, write training scripts, and design branded layouts using Figma.

Qualifications

• 3+ years of instructional design, learning experience design, or enablement in a SaaS or tech environment.
• Strong understanding of adult learning principles and performance-based learning.
• Proficiency in Figma for visual design, prototyping, and collaboration.
• Experience with e-learning and motion design tools (Articulate 360, Rise, Storyline, Camtasia, After Effects, Premiere Pro).
• Ability to translate technical concepts into intuitive learning assets.
• Excellent communication and storytelling across visual, written, and verbal media.
• Ability to work autonomously and manage multiple priorities in a fast-paced environment.
• Familiarity with accessibility standards (WCAG), SCORM/xAPI, and learner feedback loops.

Responsibilities

• Design and develop instructional content that supports onboarding, internal enablement, and product education.
• Partner with subject matter experts and cross-functional teams to gather requirements and validate technical accuracy.
• Write scripts for training videos, product walkthroughs, demos, and other educational content.
• Translate complex workflows and product features into clear, actionable learning experiences.
• Create interactive guides, video explainers, motion graphics, and live training materials for feature rollouts.
• Leverage Figma to design clean, branded layouts, prototypes, and learning templates.
• Use motion and visual storytelling to make key concepts memorable.
• Conduct needs assessments, learner research, and usability testing to ensure measurable impact.
• Establish and evolve frameworks, templates, and systems to accelerate content creation and scalability.
• Regularly audit and iterate content for accessibility and alignment with business goals.

Skills

Instructional design

Adult learning principles

Communication

Storytelling

Autonomy

Tools

Figma

Articulate 360

Rise

Storyline

Camtasia

After Effects

Premiere Pro

Job description

EliseAI in New York City seeks an experienced Instructional Designer to craft onboarding, product education, and performance-enabled content for our SaaS platform. You will collaborate with product, engineering, marketing, and client teams to create scalable learning assets—from guides to training modules.

You will translate complex workflows into engaging learning experiences, write training scripts, and design branded layouts using Figma.