SaaS Implementation Manager

Supernova Technology™; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

HSA and FSA Accounts

Life and Disability Insurance

401(k) plan

Employee Assistance Program (EAP)

Commuter benefits

Pet insurance

Continuing education assistance

Job summary

Supernova Technology is seeking an Implementation Manager to lead the onboarding and implementation of our SBL platform for enterprise clients. You will coordinate with internal teams and client stakeholders to define scope, timelines, and delivery milestones, ensuring a smooth onboarding and ongoing delivery.

The role requires 3–5+ years in project management, strong communication, and experience with SaaS implementations.

Qualifications

• 3–5+ years of project management experience.
• Demonstrated success in executing on project plans and/or operational improvements.
• Strong interpersonal skills and ability to connect with a diverse customer and employee population.
• Proven ability to manage projects in a fast-paced environment.
• Client-focused, positive and professional attitude.
• Organized, detail oriented, accurate and responsive.
• Financial, banking and/or lending industry experience highly preferred.
• Familiar with the Atlassian products (Confluence and Jira).
• Prior experience in SaaS implementation is preferred.

Responsibilities

• Manage the overall project scope and timeline to onboard new clients and subsequent delivery phases for established clients.
• Facilitate requirements gathering with the client to define the user experience, business and operations workflows.
• Hold both internal and external team members accountable for the delivery of the defined milestones.
• Work and collaborate with diverse resources to meet timeline objectives.
• Identify and escalate project risks and issues that affect scope and delivery.
• Participate in ongoing business process standardization.
• Provide accurate and timely project communication, status and schedule updates to internal and external stakeholders.

Skills

Project management

Stakeholder management

Interpersonal skills

Client-focused

Organized

Financial/banking experience

SaaS implementation

Tools

Confluence

Jira

Job description

Supernova Technology is seeking an Implementation Manager to lead the onboarding and implementation of our SBL platform for enterprise clients. You will coordinate with internal teams and client stakeholders to define scope, timelines, and delivery milestones, ensuring a smooth onboarding and ongoing delivery.

The role requires 3–5+ years in project management, strong communication, and experience with SaaS implementations.