Implementation Manager

Supernova Technology™; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

HSA and FSA Accounts

Life and Disability Insurance

401(k) plan

Employee Assistance Program (EAP)

Commuter benefits

Pet insurance

Continuing education assistance

Job summary

Supernova Technology is seeking an Implementation Manager to lead the onboarding and implementation of our SBL platform for enterprise clients. You will coordinate with internal teams and client stakeholders to define scope, timelines, and delivery milestones, ensuring a smooth onboarding and ongoing delivery.

The role requires 3–5+ years in project management, strong communication, and experience with SaaS implementations.

Qualifications

• 3–5+ years of project management experience.
• Demonstrated success in executing on project plans and/or operational improvements.
• Strong interpersonal skills and ability to connect with a diverse customer and employee population.
• Proven ability to manage projects in a fast-paced environment.
• Client-focused, positive and professional attitude.
• Organized, detail oriented, accurate and responsive.
• Financial, banking and/or lending industry experience highly preferred.
• Familiar with the Atlassian products (Confluence and Jira).
• Prior experience in SaaS implementation is preferred.

Responsibilities

• Manage the overall project scope and timeline to onboard new clients and subsequent delivery phases for established clients.
• Facilitate requirements gathering with the client to define the user experience, business and operations workflows.
• Hold both internal and external team members accountable for the delivery of the defined milestones.
• Work and collaborate with diverse resources to meet timeline objectives.
• Identify and escalate project risks and issues that affect scope and delivery.
• Participate in ongoing business process standardization.
• Provide accurate and timely project communication, status and schedule updates to internal and external stakeholders.

Skills

Project management

Stakeholder management

Interpersonal skills

Client-focused

Organized

Financial/banking experience

SaaS implementation

Tools

Confluence

Jira

Job description

Founded in 2014, we offer the industry's first and only cloud-based, fully-customizable, end-to-end software solution to automate securities-based lending from origination through the life of the loan. By combining thought leadership in suitability and risk management with industry-leading education and the latest technology, Supernova enables advisors to deliver holistic, goals-based advice and to help their clients achieve financial wellness. We partner with the industry's largest banks, most prominent insurance companies and leading online brokerages to democratize access to securities-based lending and better the entire financial ecosystem.

Why Join Supernova?

At Supernova Technology, we believe that the best results come from a team that is passionate, driven, and supported in all aspects of their professional lives. Here, you’ll work alongside talented and innovative individuals who are committed to driving the future of securities-based lending technology. We foster a culture of collaboration, continuous learning, and growth, where each person's contributions make a real impact.

About the Role

The key to Supernova's success is largely dependent on our high performing Program Management Team. As a Implementation Manager, you will manage and be responsible for the implementation of Supernova's SBL platform for our enterprise clients.

You will work closely with internal and external project and technology teams to demonstrate the capabilities of the Supernova platform and manage the overall client onboarding process. In collaboration with solutions engineers and business analysts, you will be responsible for defining the scope of work and the timeline to deliver the final solution to the client. To succeed in this role, a good understanding of Supernova platform capabilities and business/operation processes are required.

Responsibilities

• Manage the overall project scope and timeline to onboard new clients and also subsequent delivery phases for established clients
• Facilitate requirements gathering with the client to define the user experience, business and operations workflows
• Hold both internal and external team members accountable for the delivery of the defined milestones
• Work and collaborate with diverse resources to meet timeline objectives
• Identify and escalation project risks and issues that affect scope and delivery
• Participate in ongoing business process standardization
• Provide accurate and timely project communication, status and schedule updates to internal and external stakeholders

Qualifications

• 3-5+ years of project management experience
• Demonstrated success in executing on project plans and/or operational improvements
• Strong interpersonal skills and ability to connect with a diverse customer and employee population
• Proven ability to manage projects in a fast-paced environment
• Client-focused, positive and professional attitude
• Organized, detail oriented, accurate and responsive
• Financial, banking and/or lending industry experience highly preferred
• Familiar with the Atlassian products (Confluence and Jira)
• Prior experience in SaaS implementation is preferred

Our Employee Benefits (Chicago Only)

At Supernova Technology, we provide a robust benefits package to support the health and well-being of our employees. Our offerings include:

• Medical, Dental, and Vision Insurance: Multiple plans with coverage for employees and dependents.
• HSA and FSA Accounts: Tax-advantaged accounts for health and dependent care expenses.
• Life and Disability Insurance: Employer-paid basic coverage with options for additional voluntary coverage.
• Compensation: $90,000 - $120,000 per year
• Retirement Savings: 401(k) plan with employer contributions.
• Employee Assistance Program (EAP): Confidential support services, including free therapy sessions.
• Additional Perks: Commuter benefits, pet insurance, continuing education assistance, and more.

Note: Actual salary at the time of hire may vary and may be above or below the range based on various factors, including but not limited to, the candidate's relevant qualifications, skills and experience, and the location where this position may be filled.

Our Core Values

Our core values drive everything we do. At Supernova, we...

• Form, execute, and communicate new ideas that add value to our employees and customers
• Strive through obstacles and failures
• Follow-through on promises or commitments to others, accept responsibility, and answer for actions & decisions
• Listen to, understand, and support our employees and customers
• Act with speed, positive attitude, and flexibility
• Exceed expectations and surpass ourselves every day; we embrace a sense of pride and never stop growing

Join us and make an impact while growing your career at Supernova!