Senior Implementation Specialist

Karbon, Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Karbon, Inc. is seeking a Senior Implementation Specialist for a full-time remote role to lead onboarding, data migration, and training, ensuring customers realize value from the platform.

You will own the implementation journey for enterprise accounts, coordinate with stakeholders, facilitate workshops, and guide best practices in workflow design and change management to drive adoption and success. The role emphasizes hands-on project leadership and clear communication to keep programs on

Qualifications

• 3–5+ years of experience in B2B SaaS implementations.
• 2+ years of end-to-end technical implementation experience.
• Proven ability to manage multiple customer projects simultaneously.
• Experience facilitating workshops and executive-level conversations in customer-facing environments.

Responsibilities

• Own the customer implementation journey by managing project plans and milestones for enterprise accounts
• Communicate with multiple stakeholders to align priorities and drive accountability throughout the implementation process
• Facilitate structured onboarding and provide professional guidance on best practices in workflow design and change management

Skills

Project management

Stakeholder communication

Attention to detail

Job description

Serving as the trusted guide for enterprise accounts, the full-time remote Senior Implementation Specialist will manage onboarding, data migration, and training while ensuring clients achieve success with the platform.

Key responsibilities

• Own the customer implementation journey by managing project plans and tracking milestones for enterprise accounts
• Communicate with multiple stakeholders to align priorities and drive accountability throughout the implementation process
• Facilitate structured onboarding and provide professional guidance on best practices in workflow design and change management

Required qualifications

• 3-5+ years of experience in B2B SaaS implementations
• 2+ years of end-to-end technical implementation experience
• Proven project management skills with the ability to manage multiple customer projects simultaneously
• Experience facilitating workshops and executive-level conversations in customer-facing environments
• Strong attention to detail and proficiency in data integrity during migrations and configurations