SaaS Implementation & Adoption Specialist

Fourth; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Employee Assistance Program

Paid Time Off

Medical Care Insurance

Retirement Plans

Job summary

Fourth is seeking an Implementation Specialist in Austin, Texas, responsible for the onboarding and adoption of Fourth solutions. The role involves system configuration, customer training, and ensuring a high-quality customer experience. Successful candidates will have 3-5 years in customer-facing roles and experience in SaaS environments.

Key responsibilities include driving implementation efficiency and managing customer interactions, ensuring that projects meet timelines with minimal friction. Benefits include paid time off, medical care insurance, and wellness initiatives.

Qualifications

• 3-5 years of experience in a customer-facing role in SaaS or technology.
• Strong ability to assess customer needs and design effective processes.
• Experience guiding customers through change and technology adoption.

Responsibilities

• Ensure successful onboarding and adoption of Fourth solutions.
• Act as the customer’s primary point of contact during implementation.
• Collaborate with teams to design and configure Fourth solutions.

Skills

Self-motivated

Detail-oriented

Customer engagement

Data analysis

Project management

Tools

Excel

PowerPoint

Microsoft Teams

Job description

Fourth is seeking an Implementation Specialist in Austin, Texas, responsible for the onboarding and adoption of Fourth solutions. The role involves system configuration, customer training, and ensuring a high-quality customer experience. Successful candidates will have 3-5 years in customer-facing roles and experience in SaaS environments.

Key responsibilities include driving implementation efficiency and managing customer interactions, ensuring that projects meet timelines with minimal friction. Benefits include paid time off, medical care insurance, and wellness initiatives.