Implementation Consultant Professional Services · Austin ·

Fourth Enterprises LLC.; Austin, Northern (TX, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, Dental, Vision Insurance

401k Match

Parental Leave

Laptop and equipment

Job summary

Fourth Enterprises LLC. is seeking an Implementation Consultant to work with growing clients on Payroll, HR, and Benefits implementations.

You will configure client company data, payroll calendars, and tax setups, balance historical records, and deliver end-user training for go-live success. We serve PEO and ASO clients and expect you to manage timelines, coordinate with cross-functional teams, and ensure a flawless first payroll for referenceable accounts.

Qualifications

• Experience with PEO and ASO-type implementation.
• Knowledge of multi-state payroll processing and tax setup.
• GL exports and setup knowledge.
• Experience configuring employee data, deductions, and direct deposits.
• Ability to deliver client training and executive communications.

Responsibilities

• Discover client requirements and document findings for sign-off.
• Create a project plan and timelines with client and team.
• Configure client company, payroll, and HR components in the HCM system.
• Load historical payroll/tax data and balance records.
• Deliver administrator and manager training.
• Support first 30 days post go-live and hand-off to live client.
• Complete implementation by go-live date and coordinate cross-dept work.
• Provide expert support to differentiate our solutions in the market.
• Lead workflow of the implementation team using project management skills.
• Ensure a perfect first payroll and referenceable client.
• Act as SME on PEO/HR+Payroll and resolve obstacles to timely completion.
• Keep training materials updated and stay abreast of industry changes.

Skills

PEO/ASO implementation

Multi-state payroll

Tax setup

GL exports

Employee setup

Deductions & deposits

Product integrations

Deadline prioritization

Work independently

Executive communication

Client training

Tools

PrismHR

Job description

Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long-term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team... and that starts with hiring the right people!

Interested in joining our smart, fun, and talented team?

Position Overview

As an Implementation Consultant, the ideal candidate will have experience working with emerging clients (worksite employee count of 500 – 10,000 employees) with multi-FEIN and multi-state setup. This position will focus on implementing clients who are using our Payroll, HR, and Benefit services as well as other Fourth products. Our client base is a mixture of Professional Employer Organization (PEO) clients and Administrative Services Only (ASO) clients. This position would be implementing both types of clients.

Primary Responsibilities

• Discover client business requirements and document your findings for client sign-off

• Create a project plan and timelines working with the client and your project team

• Configure the company, payroll, and HR components (client company setup, employee setup, payroll calendars, payroll taxes, security access, job title/position detail, PTO, general ledger) of the HCM solution based on the documented specifications

• Load historical payroll and tax information as needed based on client type (PEO or HR+Payroll/ASO) and balance historical records to processed records for prior wage validation

• Deliver administrator and manager training

• Support client for the first successful 30 days after go-live

• Participate in formal hand-off of “live” client

• Complete implementation by the expected “Go Live” date

• Provide expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace

• Use your project management expertise to help lead the workflow of the implementation team

• Ensure a “perfect first payroll” to ensure a referenceable client

• Serve as subject matter expert on PEO / HR+Payroll

• Overcome client and internal obstacles to complete a timely implementation

• Coordinate with other departments as necessary to obtain objectives

• Participate in updating training and other events that help share one's product skills with other consultants and to keep abreast of industry changes

Key Skills and Competencies

• Experience with PEO and ASO-type implementation

• Knowledge and experience with multi-state payroll processing and tax setup

• Knowledge in GL exports and setup

• Understanding of a variety of client personal time off plans

• Experience processing payroll, setting up employees, adding deductions and direct deposit

• Familiarity with multi-product integrations

• Ability to prioritize between multiple deadlines

• Capability to work independently

• Proficient in delivering executive level communications

• Experience with training clients to use software

• Conflict resolution and de-escalation techniques

Preferred Experience and/or Qualifications

• Experience with PrismHR

• 3+ years implementing payroll or payroll software, or an equivalent combination of education and experience

Measures of Success

• Consistent, on-time completion of implementations by the expected “Go Live” date

• Delivery of a “perfect first payroll” for each client, resulting in referenceable accounts

• Successful client support through the first 30 days after go-live with minimal escalations

• Positive outcomes from administrator/manager training and formal client hand-off

Environmental and Physical Demands

• Lifting and/or standing for long periods of time (up to 10 pounds)

Fourth Benefits

Unlimited PTO!
Medical, Dental, Vision Insurance!

401k Match!

Parental Leave

Laptop and equipment.

Remote employment limited to: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, LA, MA, MD, ME, MI, MN, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, & WA

Our Story

In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite, including scheduling, time & attendance, applicant tracking, training, inventory management/procurement, HR/benefits, and payroll services, now serves customers in 120, 000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.

Fourth is an Equal Opportunity Employer

All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.