SaaS Growth & Retention Analyst

RecruiterForge; United States; Sur place; USD 110 000 - 160 000; Plein temps

Résumé du poste

RecruiterForge is seeking an analytics-focused Lead for digital self-serve SaaS growth. You will own acquisition analytics, build trusted dashboards, and connect marketing, product, billing, and customer data to measure ARR, churn, and expansion opportunities.

You will partner with data teams to ensure data quality, define metrics, and deliver actionable insights for cross-functional stakeholders. Strong SQL and Databricks experience is required.

Qualifications

• 4+ years in BI, growth analytics, or product analytics.
• Strong SQL and cloud data platform skills (Databricks).
• Experience with dashboards, cohorts, funnels, and experiment measurement.
• Familiarity with SaaS metrics: ARR, GRR, NRR, CAC, LTV.
• Ability to communicate findings in business terms.

Responsabilités

• Lead acquisition and growth analytics for a digital self-serve SaaS business.
• Build and maintain dashboards and forecasts for self-serve customer journeys.
• Analyze channels, cohorts, and spend to optimize conversion and payback.
• Evaluate retention programs and measure ARR expansion opportunities.
• Surface insights to sales teams and measure sales-assisted handoffs.
• Collaborate with data teams on definitions and data quality.

Connaissances

SQL

Databricks

BI analytics

SaaS metrics

Formation

Bachelor's degree in a related field

Outils

Databricks

Pendo

Salesforce

Google Analytics

Description du poste

RecruiterForge is seeking an analytics-focused Lead for digital self-serve SaaS growth. You will own acquisition analytics, build trusted dashboards, and connect marketing, product, billing, and customer data to measure ARR, churn, and expansion opportunities.

You will partner with data teams to ensure data quality, define metrics, and deliver actionable insights for cross-functional stakeholders. Strong SQL and Databricks experience is required.