SaaS Gifting Client Success Associate

Reachdesk Ltd; New York (NY); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Stock options

401(k) with employer match

Medical, dental & vision insurance

Flexible PTO

Collaborative culture

Job summary

Reachdesk is seeking a Client Success Associate to join our team in New York. This entry‑level, commercially focused role offers a clear path to grow quickly into a Client Success Manager based on performance.

You’ll learn the Reachdesk platform, support onboarding, and manage a small portfolio of new clients, helping them set up and use Reachdesk for gifting and branded merchandise programs. As you ramp, you’ll sell gifting solutions to drive spend and achieve client goals.

Qualifications

• Strong communicator able to build relationships and influence clients.
• Highly proactive, organized, and eager to take ownership in a fast-paced scale-up.
• Commercially curious with interest in driving usage, engagement, retention, and growth.

Responsibilities

• Consistently meet or exceed quarterly spending and usage targets across your portfolio.
• Build relationships with Sales and Marketing stakeholders to understand priorities and opportunities.
• Develop strategic roadmaps for clients that justify long-term investment.
• Lead conversations on gifting best practices to increase spend and ROI.
• Advise platform admins on how to better leverage Reachdesk for campaigns and adoption.
• Identify new use cases and expand growth within existing accounts.
• Introduce new products and features to unlock more value for clients.
• Collaborate with Account Managers to win additional business.
• Voice of the customer to improve the client experience.

Skills

Strong communicator

Proactive

Organized

Commercially curious

Job description

Reachdesk is seeking a Client Success Associate to join our team in New York. This entry‑level, commercially focused role offers a clear path to grow quickly into a Client Success Manager based on performance.

You’ll learn the Reachdesk platform, support onboarding, and manage a small portfolio of new clients, helping them set up and use Reachdesk for gifting and branded merchandise programs. As you ramp, you’ll sell gifting solutions to drive spend and achieve client goals.