Hybrid NYC Client Success Associate — Path to Manager

Reachdesk; New York (NY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Stock options

401(k) match

Health insurance

Flexible PTO

Job summary

Reachdesk is hiring a Client Success Associate in New York City, offering a flexible hybrid schedule with in-office collaboration as needed. This entry-level role trains you to support onboarding, manage a small client portfolio, and guide customers toward successful use of Reachdesk for gifting and branded merchandise.

You’ll grow into the commercial side, learning how to sell solutions through outcome-based recommendations.

Qualifications

• Recent college graduate with interest in SaaS, client success, account management or sales.
• Strong communication skills with the ability to build relationships.
• Highly proactive, organized, and eager to take ownership.
• Commercially curious and focused on usage, engagement and growth.
• Comfortable learning new technology and explaining concepts clearly.
• Problem-solver with attention to detail and client-first mindset.
• Clear growth path with potential promotion to Client Success Manager.

Responsibilities

• Consistently meet or exceed quarterly spending and usage targets across your portfolio.
• Build relationships with Sales and Marketing stakeholders to understand priorities and opportunities.
• Develop strategic roadmaps that justify long-term investment in initiatives.
• Lead strategic conversations on gifting best practices to increase spend and ROI.
• Advise platform admins on how to leverage Reachdesk for campaigns and adoption.
• Identify new use cases and international markets to expand growth within accounts.
• Introduce new products and capabilities to unlock additional client value.
• Collaborate with Account Managers to win additional business.
• Be the voice of the customer and partner cross-functionally to improve the experience.

Skills

Strong communicator

Client success interest

Organized

Growth mindset

Education

Recent college graduate

Job description

Reachdesk is hiring a Client Success Associate in New York City, offering a flexible hybrid schedule with in-office collaboration as needed. This entry-level role trains you to support onboarding, manage a small client portfolio, and guide customers toward successful use of Reachdesk for gifting and branded merchandise.

You’ll grow into the commercial side, learning how to sell solutions through outcome-based recommendations.