System Engineer

R Systems; Sacramento (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

R Systems is seeking a seasoned SaaS and ServiceNow specialist for a long-term contract in California. The role requires deep expertise in SaaS implementation, support, onboarding, and SDLC across enterprise environments.

You will collaborate with cross-functional teams, develop dashboards with third-party vendors, and apply AI-enabled tools to optimize performance. The candidate should have strong coding experience, reporting capabilities from ServiceNow, and familiarity with ITSM/ITOM domains.

Qualifications

• 7+ years in SaaS application implementation, enhancement and testing.
• 7+ years in technical and administrative SaaS support, issue research and resolution.
• 7+ years onboarding SaaS apps including configuring systems and dashboards.
• 7+ years SDLC experience from analysis to deployment.

Skills

SaaS experience

Agile experience

Cross-functional teamwork

Performance issue resolution

Tools

ServiceNow Now Platform

MS Copilot

Claude

Performance tooling

Job description

Job Type: Long term contract

About R Systems:

R Systems is a global leader in technology and analytics services, delivering innovative solutions to drive digital transformation across industries like Telecom, Banking, Healthcare, and Public Services. With over 4,400 professionals in 25+ countries, we are committed to helping our clients achieve operational excellence and enhanced customer experiences.

We are proud to be Great Place to Work® Certified™ in 10 countries, including India, the USA, Canada, and more. Our vibrant team culture fosters collaboration, innovation, and growth, making R Systems a fantastic place to work.

Join us in creating impactful solutions and advancing technology for a better tomorrow.

Minimum Technical Qualifications

• A minimum of seven (7) years of experience in Software-as-a-Service (SaaS) application implementation, enhancement, and testing.
• A minimum of seven (7) years of experience in technical and administrative support of SaaS applications, such as researching technical issues, debugging and resolving issues in a timely manner.
• A minimum of seven (7) years of experience of onboarding SaaS applications including configuring SaaS systems, generating dashboards and working with the third-party vendors and SaaS clients.
• A minimum of seven (7) years of experience in Software Development Life Cycle (SDLC) such as analyzing, solutioning, detail design, development, testing, automation and deployment.

Desirable Technical Qualifications

• A minimum of five (5) years of hands-on coding experience in algorithm and data structures.
• Experience with technical integration between SaaS solutions and the ServiceNow "Now Platform" including but not limited to Incident Management, Change Management, Service Level Management, and Service Catalogue.
• Experience in maintaining and administering ServiceNow Information Technology Service Management (ITSM), Information Technology Asset Management (ITAM), and Information Technology Operations Management (ITOM).
• Extensive experience in using, defining, and generating reports (e.g., status, statistics, analysis) from ServiceNow for communication and periodic reporting of SaaS applications and solutions across the enterprise.
• Experience with AI technologies such as MS Copilot, Claude, etc.
• Experience in using tools to solve application performance issues.
• Experience with metrics, analytics and logging.
• Experience in working in an agile environment and working with cross-functional teams.