SaaS Support Specialist — Help Users Get Value Fast

LandEarly; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

LandEarly is seeking a Customer Support Specialist to help users get the most out of the product and resolve issues quickly and clearly.

In this role you will respond to inquiries via email, chat, or help desk, troubleshoot issues, and collaborate with product and engineering teams to relay feedback. You will also contribute to the help center content and macros for common questions, supporting a fast-paced startup environment.

Qualifications

• 1+ years of experience in a customer support, customer success, or client-facing role.
• Excellent written and verbal communication skills.
• Comfort working with support tools such as help desks, live chat, or CRM systems.
• Strong problem-solving skills and patience when working through user issues.
• Ability to manage multiple conversations and priorities in a fast-paced environment.
• A calm, empathetic approach to handling frustrated or confused users.

Responsibilities

• Respond to customer inquiries via email, chat, or help desk software in a timely, friendly, and accurate manner.
• Troubleshoot account, billing, and product issues, escalating complex cases to the appropriate team.
• Guide users through product features and setup, helping them get value from the platform quickly.
• Track and log support interactions in a ticketing system, identifying recurring issues or trends.
• Collaborate with product and engineering teams to relay user feedback and bug reports.
• Help maintain and improve help center content, FAQs, and macros for common questions.

Skills

Customer support

Communication

CRM systems

Troubleshooting

Multitasking

Empathy

Tools

Zendesk

Intercom

CRM platforms

Job description

LandEarly is seeking a Customer Support Specialist to help users get the most out of the product and resolve issues quickly and clearly.

In this role you will respond to inquiries via email, chat, or help desk, troubleshoot issues, and collaborate with product and engineering teams to relay feedback. You will also contribute to the help center content and macros for common questions, supporting a fast-paced startup environment.