SaaS Customer Support Intern

Kpler; United States; Remote; USD 21,000 - 34,000; Full time

Job summary

Kpler is seeking a motivated Customer Support Intern to join our SaaS team in the United States. You will assist customers, investigate issues, and learn our products and services while gaining exposure to support tools and cross-functional collaboration with Product, Engineering, Sales, and Customer Success.

The role emphasizes curiosity, eagerness to learn, and a customer-focused mindset, with opportunities to contribute to knowledge bases and process improvements.

Qualifications

• Strong written and verbal communication skills.
• Customer-oriented mindset with a genuine interest in helping others.
• Good problem-solving and analytical skills.
• Comfortable working with technology and learning new software applications.
• Strong attention to detail and ability to follow processes accurately.
• Ability to prioritize tasks and manage time effectively.
• Positive, proactive, and collaborative attitude.
• Willingness to learn and receive feedback.
• Good command of English, both written and spoken.

Responsibilities

• Assist the Customer Support team with handling customer inquiries through available support channels.
• Investigate customer issues and provide clear, accurate, and timely responses.
• Learn and develop a strong understanding of the company's products, features, and services.
• Troubleshoot basic technical and product-related issues and elevate more complex cases when required.
• Follow established support processes, guidelines, and service standards.
• Maintain accurate and detailed records of customer interactions and issue resolution.
• Assist with identifying recurring customer issues and communicating relevant trends to the wider team.
• Collaborate with internal teams to help resolve customer-reported issues and ensure effective follow-up.
• Contribute to the creation and improvement of internal documentation, FAQs, and knowledge-base content.
• Support the team with administrative and operational tasks related to customer support.
• Continuously learn from customer interactions and feedback to improve product and support knowledge.

Skills

Communication

Customer focus

Problem-solving

Tech-savvy

Attention to detail

Time management

Team player

English proficiency

Education

Recent degree in Business/IT/CS/Communications

Tools

CRM systems

Ticketing platforms

Job description

Kpler is seeking a motivated Customer Support Intern to join our SaaS team in the United States. You will assist customers, investigate issues, and learn our products and services while gaining exposure to support tools and cross-functional collaboration with Product, Engineering, Sales, and Customer Success.

The role emphasizes curiosity, eagerness to learn, and a customer-focused mindset, with opportunities to contribute to knowledge bases and process improvements.