Remote SAAS Customer Support Associate

Contract Datascan Lp; Dallas (TX); A distancia; USD 34.000 - 52.000; Jornada completa

Descripción de la vacante

Datascan is seeking a Customer Service Associate for its SAAS product line. This entry-level role focuses on delivering exceptional customer support via phone, email, and chat, resolving technical issues, and guiding customers through product features.

You will document interactions in the CRM, strive for high customer satisfaction, and continuously expand product knowledge to assist clients across time zones in a fast-paced, 24/7 support environment.

Formación

• High school diploma or equivalent; certifications or technical degrees are a plus.
• Experience with SAAS products and basic technical terminology is preferred.
• Proficient in using CRM systems and customer support tools.

Responsabilidades

• Handle incoming inquiries via phone, email, and chat with prompt, accurate responses.
• Troubleshoot technical problems and guide customers through product features with step-by-step instructions.
• Document interactions in the CRM and maintain high customer satisfaction.

Conocimientos

Verbal communication

Written communication

Problem solving

Empathy

Multitasking

CRM software

SAAS knowledge

Cloud concepts

Team collaboration

Customer service

Educación

High school diploma

Technical certifications

Herramientas

CRM systems

Customer support tools

Descripción del empleo

Datascan is seeking a Customer Service Associate for its SAAS product line. This entry-level role focuses on delivering exceptional customer support via phone, email, and chat, resolving technical issues, and guiding customers through product features.

You will document interactions in the CRM, strive for high customer satisfaction, and continuously expand product knowledge to assist clients across time zones in a fast-paced, 24/7 support environment.