Remote SaaS Product Support Engineer

Sprinto; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Work from anywhere

Learning stipend USD 1,000 annually

Unlimited leave

Health insurance

Home office setup assistance

Job summary

Sprinto is seeking an entry-level Product Support specialist to help customers resolve integration and configuration issues in real-time. You will work closely with Product, Engineering, Customer Success, and Compliance to investigate problems, reproduce scenarios, and guide customers toward resolution.

You will build practical knowledge of APIs, HTTP requests, and cloud integrations while supporting a global SaaS product in a fully remote environment. No heavy travel or on-site requirements.

Qualifications

• Degree in CS or related field; 0–1 year experience preferred.
• Interest in understanding how products and systems work; willingness to learn.

Responsibilities

• Investigate product, integration, and configuration issues and reproduce problems.
• Identify root causes and communicate findings clearly to customers and internal teams.
• Collaborate with Product and Engineering to escalate and resolve defects or configuration gaps.
• Learn APIs, HTTP, and cloud integrations to support real customer environments.

Skills

APIs

HTTP

Databases

Problem solving

Communication

Education

Bachelor's degree in Computer Science

Tools

Postman

Git

Job description

Sprinto is seeking an entry-level Product Support specialist to help customers resolve integration and configuration issues in real-time. You will work closely with Product, Engineering, Customer Success, and Compliance to investigate problems, reproduce scenarios, and guide customers toward resolution.

You will build practical knowledge of APIs, HTTP requests, and cloud integrations while supporting a global SaaS product in a fully remote environment. No heavy travel or on-site requirements.