APAC Product Support Intern | Mentorship & SaaS Experience

kozmetickesluzby.vecnakraska.sk - Jobboard; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Hands-on experience with industry leaders

Networking opportunities with professionals

Career consultation sessions

Job summary

Katalon is seeking a Product Support Intern focused on APAC clients to join our team in Atlanta, GA. As an intern, you will provide solutions and support to customers, manage FAQs, and assist the customer support team. Ideal candidates are pursuing a bachelor's degree in software development and possess excellent communication skills.

This role offers opportunities for mentorship and networking with industry leaders, along with a chance to gain practical experience in the SaaS industry.

Qualifications

• Must be pursuing a bachelor's degree in software development/testing.
• Interest in the software testing field and technology.
• Ambition to learn and self-motivation with attention to detail.
• Excellent written and verbal communication in English.
• Patient, empathetic, and able to provide excellent service and support.
• Aptitude to learn and understand new and emerging technologies.

Responsibilities

• Provide appropriate solutions and information about products to customers.
• Manage the online FAQ and support article knowledge base.
• Respond to customer queries using the support system.
• Provide administrative support for the customer support team.
• Collaborate with cross-functional teams for alignment.

Skills

Excellent written and verbal communication in English

Attention to detail

Ability to learn new technologies

Empathy and patience

Education

Pursuing a bachelor's degree in software development/testing

Job description

Katalon is seeking a Product Support Intern focused on APAC clients to join our team in Atlanta, GA. As an intern, you will provide solutions and support to customers, manage FAQs, and assist the customer support team. Ideal candidates are pursuing a bachelor's degree in software development and possess excellent communication skills.

This role offers opportunities for mentorship and networking with industry leaders, along with a chance to gain practical experience in the SaaS industry.