Customer Success Intern: Onboarding & Adoption (SaaS)

Kpler; United States; Remote; USD 23,000 - 34,000; Full time

Job summary

Kpler is seeking a Customer Success Intern to support the Digital Customer Success team for Tier 3 customers. You will help onboard, adopt, and derive ongoing value from Kpler products, working across onboarding, engagement, and education.

Ideal for curious, data-minded individuals eager to grow in a global SaaS environment. You will collaborate with teams across Customer Success, Support, Sales, Product and Marketing to ensure a smooth customer journey and scalable resources.

Qualifications

• Strong written and verbal English communication.
• Curious, proactive and eager to learn about Customer Success and SaaS products.
• Comfortable with spreadsheets and data analysis.
• Attention to detail and organized in documentation and follow-up.
• Able to collaborate with cross-functional teams across regions.
• CRM experience is a plus but not required.

Responsibilities

• Support onboarding of Tier 3 customers and ensure they start using Kpler products successfully.
• Respond to customer inquiries via email and chat with accurate guidance.
• Monitor usage, engagement and health indicators; flag adoption gaps or risks.
• Maintain CRM documentation and support customer health reviews.
• Contribute to one-to-many engagement initiatives like webinars and campaigns.
• Create and maintain scalable onboarding materials and Help Center guides.
• Collect customer feedback to identify recurring questions and usage patterns.

Skills

English communication

Customer focus

Data analysis

Team collaboration

Education

University student or recent graduate

Tools

CRM software

Job description

Kpler is seeking a Customer Success Intern to support the Digital Customer Success team for Tier 3 customers. You will help onboard, adopt, and derive ongoing value from Kpler products, working across onboarding, engagement, and education.

Ideal for curious, data-minded individuals eager to grow in a global SaaS environment. You will collaborate with teams across Customer Success, Support, Sales, Product and Marketing to ensure a smooth customer journey and scalable resources.