SaaS Contracts Lead — Negotiation & Renewals

Unily Inc.; Massachusetts; Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

23 vacation days

10 sick days

1 annual volunteer day

1 day off for your birthday

Medical, dental and vision coverage

Life and AD&D coverage

401(k) with 5% match

Job summary

Unily is seeking a Contracts Manager to support both new business and renewals, negotiating agreements, drafting amendments, and managing templates. You will work closely with Legal, Privacy, Sales, and Finance to ensure contracts progress efficiently while protecting business interests.

The role requires strong organizational skills, experience with MSAs, order forms, and a SaaS environment, and the ability to handle high-volume requests in a hybrid US-based team.

Qualifications

• Relevant experience in contract management, legal operations, sales operations, customer renewals, new business, or a similar business support role.
• Experience preparing and managing contracts, amendments, templates, or other business documents; experience in a software or SaaS environment is helpful but not essential.
• Strong organizational skills, with the ability to manage a high volume of requests and meet short turnaround times.
• Excellent attention to detail and a consistent approach to document control, version management, and record keeping.
• Clear written and verbal communication skills and confidence working with internal stakeholders.
• Confident using Microsoft Word and Excel and comfortable learning systems such as Salesforce, SharePoint, Conga, and SimpleDocs.
• Able to identify when a request falls outside an approved template or process and should be escalated.
• An interest in developing broader commercial contracting knowledge over time.

Responsibilities

• Review, draft, and negotiate customer agreements, including MSAs, order forms, amendments, renewal agreements, and other commercial contracts.
• Act as a primary point of contact for contracting requests and questions from Sales, Account Managers, CSG, Finance, and other internal stakeholders.
• Manage contract negotiations with customers and their legal or procurement teams, using approved positions and guidance to resolve contractual and commercial points and escalating more complex or higher-risk matters where appropriate.
• Prepare and adapt approved standard templates for new business, renewals, and related customer contracting needs, often within short turnaround times.
• Draft renewal amendments, MSA amendments, substitution agreements, and other documents needed to support new and existing customer relationships, including moving customers from legacy or non-standard contracts onto current terms.
• Review customer-proposed terms and contract redlines, identify key contractual or commercial issues, and work with internal stakeholders to determine an appropriate response.
• Coordinate with Legal, Privacy, Finance, Sales, CSG, and other stakeholders to obtain input and approvals to progress contracts to completion.
• Maintain accurate contract and request information in Salesforce, Conga, SharePoint, SimpleDocs, and other systems.

Skills

Contract management

Legal operations

Sales operations

Attention to detail

Communication skills

Cross-functional collaboration

Tools

Microsoft Word

Excel

Salesforce

SharePoint

Conga

SimpleDocs

Job description

Unily is seeking a Contracts Manager to support both new business and renewals, negotiating agreements, drafting amendments, and managing templates. You will work closely with Legal, Privacy, Sales, and Finance to ensure contracts progress efficiently while protecting business interests.

The role requires strong organizational skills, experience with MSAs, order forms, and a SaaS environment, and the ability to handle high-volume requests in a hybrid US-based team.