SaaS Cloud Operations Lead (AWS)

Weatherford; Houston (TX); On-site; USD 130,000 - 170,000; Full time

Job summary

Weatherford in Houston seeks a Cloud Operations Lead to oversee end-to-end cloud services for SaaS offerings, ensuring availability, security, performance, and cost efficiency across multi-tenant environments.

You will lead the Cloud Operations team, own incident response, change management, and capacity planning, and coordinate with Product, Engineering, and Customer Success to deliver reliable onboarding, upgrades, and support for Oil & Gas customers.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.
• 5+ years of IT/OT/Cloud operations experience, including supporting customer-facing production applications.
• 3+ years of people leadership experience (leading teams, on-call, coaching, and performance management).
• Demonstrated incident response experience and root cause remediation.
• Experience coordinating change/release activities and communicating with stakeholders.

Responsibilities

• Own end-to-end Cloud Operations for SaaS offerings, ensuring availability, performance, security, and cost efficiency.
• Lead day-to-day operations and ticket support: monitoring, incident response, escalation, and post-incident reviews with corrective actions.
• Define and maintain SLAs, KPIs, and reporting for reliability and efficiency.
• Drive onboarding and tenant provisioning for new customers, including data migration coordination and go-live checklists.
• Plan, coordinate, and execute releases, upgrades, and maintenance windows with cross-functional teams.

Skills

Incident management

SaaS operations

AWS

Observability

IaC (Terraform/CloudFormation)

Security & compliance

Education

Bachelor’s degree

Tools

Terraform

CloudFormation

AWS

Job description

Weatherford in Houston seeks a Cloud Operations Lead to oversee end-to-end cloud services for SaaS offerings, ensuring availability, security, performance, and cost efficiency across multi-tenant environments.

You will lead the Cloud Operations team, own incident response, change management, and capacity planning, and coordinate with Product, Engineering, and Customer Success to deliver reliable onboarding, upgrades, and support for Oil & Gas customers.